Masih Qureshi
Gainesville,VA
Summary
IT Support Professional | Computer Science Student
Customer-focused IT support professional with 3+ years of technical troubleshooting experience and proven success in fast-paced environments. Skilled in diagnosing hardware/software issues, managing user accounts, and delivering clear technical guidance to non-technical users. Winner's Circle Award recipient recognized for exceptional service quality and performance.
Overview
6
6
years of professional experience
Work History
Solutions Specialist
Verizon Wireless Corporation
Manassas, Virginia
02.2022 - 12.2025
- Provided tier 1 technical support for 30+ daily customers, troubleshooting mobile devices, connectivity issues, software configurations, and account access problems
- Diagnosed and resolved hardware/software failures, network connectivity issues, and application errors through systematic troubleshooting methodologies
- Documented technical issues and resolutions accurately in internal systems, maintaining detailed records for tracking and escalation purposes
- Guided non-technical users through complex troubleshooting steps with clear, patient communication—translating technical concepts into accessible language
- Managed competing priorities in high-volume environment while maintaining 95%+ customer satisfaction scores
- Collaborated with escalation teams to resolve complex technical issues beyond tier 1 scope, ensuring seamless handoffs and complete issue resolution
- Trained customers on device security, backup procedures, SSO authentication, and self-service troubleshooting techniques
- Winner's Circle Award – Recognized as top performer for exceptional customer service, technical proficiency, and consistent excellence
Guest Service Representative
Target
Lone Tree, Colorado
11.2019 - 01.2022
- Operated point-of-sale systems and inventory management software, troubleshooting system errors, transaction failures, and user access issues
- Provided technical guidance to team members on equipment operation, software navigation, and basic troubleshooting procedures
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Education
Bachelor of Science - Computer Science
George Mason University
Fairfax, VALanguages
Persian
Native/ Bilingual
English
Full Professional
Pashto
Professional
Timeline
Solutions Specialist
Verizon Wireless Corporation
02.2022 - 12.2025
Guest Service Representative
Target
11.2019 - 01.2022
Bachelor of Science - Computer Science
George Mason University