Masion Cogdill
Trenton,MI
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Great Lakes Ace Hardware
Trenton, MI
04.2023 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting products and answering questions about hardware items.
- Handled customer complaints professionally to ensure satisfaction and loyalty.
- Provided product demonstrations to educate customers on features and benefits of tools.
- Maintained clean and organized store displays to enhance customer experience.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Operated point-of-sale systems for accurate transaction processing and inventory management.
- Supported training new employees on store policies and customer service standards.
- Demonstrated knowledge of store products and services.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Woodhaven High School
Flat Rock, MISkills
- Customer service
- Point-of-sale operation
- Inventory management
- Product knowledge
- Money handling
- Employee training
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Teamwork
Timeline
Retail Sales Associate
Great Lakes Ace Hardware
04.2023 - Current
Woodhaven High School