Summary
Overview
Work History
Education
Skills
Timeline
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Mason Arnold

Akron,OH

Summary

Ambitious student pursuing a Computer Information Systems degree, eager to contribute developed knowledge in a cyber security role. Skilled in coordination and communication in fast-paces settings, adaptable and driven with strong work ethic, and motivated to thrive in team-based or individual settings.

Overview

4
4
years of professional experience

Work History

Support Engineer

Lazorpoint
Cleveland, OH
05.2021 - Current
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Conducted project work involving staging and configuring various devices such as wireless access points, routers, switches, and thin clients for clients.

Grocery Store Associate

Cornell's IGA
Shelby, OH
05.2018 - 01.2021
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Supported management decision-making by forecasting demand and comparing data to purchasing requests.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Bachelor of Science - Computer Information Systems: Cyber Security

University of Akron
Akron, OH
05.2024

Skills

  • Application installations
  • Debugging
  • Technological background
  • Troubleshooting and diagnostics
  • Project coordination
  • Wire running
  • Friendly, positive attitude
  • Communication
  • Time management

Timeline

Support Engineer

Lazorpoint
05.2021 - Current

Grocery Store Associate

Cornell's IGA
05.2018 - 01.2021

Bachelor of Science - Computer Information Systems: Cyber Security

University of Akron

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Mason Arnold