Open To Work
Mason Bates
Arvada,CO
Summary
Dynamic professional with a proven track record at Pano AI, excelling in community engagement and customer retention strategies. Expert in data analysis and stakeholder management, I have successfully boosted participation and satisfaction through targeted initiatives and training programs, driving significant improvements in client relationships and operational efficiency.
Overview
10
10
years of professional experience
Work History
Senior Associate, Community Engagement
Pano AI
04.2025 - Current
- Developed and executed community engagement strategy, facilitating collaboration among 500+ stakeholders.
- Boosted community participation and awareness via targeted initiatives.
- Developed comprehensive reports to support strategic decision-making processes.
Customer Success Manager
Pano AI
09.2022 - 04.2025
- Delivered actionable insights from customer data analysis to boost retention and adoption rates.
- Established and nurtured strong client relationships to ensure satisfaction and foster long-term partnerships.
- Developed and conducted product education and training programs, driving higher adoption and utilization levels.
Sales Operations Analyst
Messina Group
06.2022 - 09.2022
- Developed KPIs to measure sales process effectiveness.
- Analyzed market trends and customer behavior to inform sales strategy.
- Managed sales forecasting to ensure alignment with operational goals.
Customer Support Agent
GHOST Lifestyle
08.2021 - 06.2022
- Monitored support KPIs to identify improvement opportunities.
- Enhanced customer satisfaction by resolving recurring issues and streamlining workflows.
- Tracked inventory levels and placed orders for replenishment as needed.
Customer Support Lead
Gymshark USA
08.2020 - 08.2021
- Ensured consistent, high-quality service delivery by leading a team of support agents.
- Developed fraud detection protocols to combat VPN abuse and protect customer trust.
- Analyzed support trends, identifying key areas for improvement and enhancing operational efficiency.
Corporate Event Staff Lead
ACCESS Destination Management
06.2016 - 12.2019
- Planned and executed corporate events, coordinating logistics and vendors.
- Supervised event teams to deliver seamless client experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA - International Business & Data Analytics
University of Illinois Urbana-Champaign
Champaign, IL12-2027
B.S. - Biomechanics & Kinesiology
Metropolitan State University of Denver
Denver, CO12.2019
Skills
- Customer retention strategies
- Community engagement
- Training and enablement
- Data analysis
- KPI development
- Market insights
- Process improvement
- Sales strategy
- Customer journey optimization
- Stakeholder management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
$100000/yr - $200000/yrTimeline
Senior Associate, Community Engagement
Pano AI
04.2025 - Current
Customer Success Manager
Pano AI
09.2022 - 04.2025
Sales Operations Analyst
Messina Group
06.2022 - 09.2022
Customer Support Agent
GHOST Lifestyle
08.2021 - 06.2022
Customer Support Lead
Gymshark USA
08.2020 - 08.2021
Corporate Event Staff Lead
ACCESS Destination Management
06.2016 - 12.2019
MBA - International Business & Data Analytics
University of Illinois Urbana-Champaign
B.S. - Biomechanics & Kinesiology
Metropolitan State University of Denver