Ivan Aragon
Anaheim,CA
Summary
Experienced with customer relationship management and retention strategies. Utilizes analytical skills to identify and address client needs effectively. Track record of enhancing customer satisfaction through proactive communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Community Engagement Manager
Americor Funding
04.2023 - Current
- Increased member retention, consistently providing exceptional service and support.
- Enhanced client retention through personalized attention and proactive communication.
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
Marketing Coordinator
Americor Funding
08.2022 - 04.2023
- Developed visually engaging marketing materials to support product launches and promotions.
- Answered general marketing department inquiries by email, phone, and mail.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
Client Service Representative
Americor Funding
12.2021 - 08.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
Bachelor of Arts - Marketing
California State University, Fullerton
Fullerton, CA06-2021
Skills
- Digital communication
- Retention marketing
- Customer retention strategies
- Social media management
- Content creation
- Resource referrals
- Customer relations
- Client relationship building
Accomplishments
Completed the 2024 Emerging Leadership Development Program in the Workplace
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceTeam Building / Company RetreatsHealthcare benefitsWork from home option401k matchPaid sick leavePersonal development programsInterests
Sports
Timeline
Community Engagement Manager
Americor Funding
04.2023 - Current
Marketing Coordinator
Americor Funding
08.2022 - 04.2023
Client Service Representative
Americor Funding
12.2021 - 08.2022
Bachelor of Arts - Marketing
California State University, Fullerton
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