Results-driven operations manager with a proven ability to streamline processes, enhance efficiency, and improve service quality. Skilled in team leadership and employee relations, committed to driving operational success.
Overview
6
6
years of professional experience
Work History
Inbound Operations Manager
Southeastern Freight Lines
Thonotosassa, FL
03.2026 - Current
Streamlined daily operations to enhance efficiency and service quality.
Collaborated with team members to resolve operational challenges promptly.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Outbound Operations Manager
Southeastern Freight Lines
Thonotosassa, FL
07.2024 - 03.2026
Streamlined outbound operations to enhance efficiency and reduce processing time.
Trained new hires in proper procedures, ensuring consistent quality standards across the team.
Analyzed performance metrics to identify areas for process improvement.
Optimized staff scheduling based on workload analysis to achieve desired productivity targets while minimizing labor costs.
Outbound Supervisor
Southeastern Freight Lines
Thonotosassa, FL
07.2023 - 07.2024
Supervised outbound operations, ensuring timely and accurate shipments.
Motivated employees by setting clear expectations, providing regular feedback, and recognizing outstanding achievements through reward programs or promotions as appropriate.
Would update management daily on the daily & weekly metrics to ensure they were being met.
Warehouse Operations Manager
Setzers Appliances
Jacksonville, FL
02.2020 - 06.2023
Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.