Tremaine Garrett
Detroit,MI
Summary
Dynamic leader with a proven track record at Amazon, adept in operations management and fostering team leadership. Excelled in enhancing customer satisfaction and employee retention through innovative strategies and effective problem-solving. Skilled in MS Office, with a focus on achieving operational excellence and a positive work environment.
Seasoned Operations Manager and talented leader with [3] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Inbound Operations Manager
Amazon LLC
Detroit, MI
08.2023 - 01.2025
- Responsible for Managing over 500 Associated over Inbound
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Night Shift Operations Manager
Wingstop Restaurant
Detroit, MI
01.2023 - 12.2024
- Conducted regular audits of operational processes for compliance with company policies and industry regulations, mitigating potential risks to the business.
- Optimized shift scheduling by implementing efficient resource allocation, reducing overtime costs.
- Facilitated employee training programs, leading to a more skilled and knowledgeable workforce.
- Directly supervised multiple teams simultaneously while maintaining a high level of quality and productivity.
- Promoted a culture of open communication within the team, fostering trust and collaboration among team members committed to achieving common goals together.
Inbound Learning Trainer
Amazon
Detroit, MI
10.2022 - 08.2023
- Led hiring, onboarding and training of new hires to fulfill business requirements. Responsible for over hiring over 1,000 Employees
- Designed engaging lesson plans that catered to various learning styles, promoting knowledge retention and application.
- Implemented ongoing feedback mechanisms for continuous improvement of training programs.
- Served as a subject matter expert in specialized areas, delivering high-quality training sessions for advanced skill development.
- Increased employee retention by offering personalized coaching sessions focused on career development strategies.
- Partnered with human resources to align talent development strategies with organizational goals and objectives.
- Coordinated cross-functional training initiatives to promote interdepartmental understanding and collaboration.
Assistant General Manager
Smoothie King
Livonia, MI
06.2020 - 09.2022
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
No Degree - COMPTIA A+ Training
Per Scholas
Detroit, MI 01.2021 - 06.2021
High School Diploma -
Covenant House
Detroit, MI 09.2019 - 06.2021
Cass Technical High School
Detroit, MI 09.2017 - 06.2019
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
MS office
Operations monitoring
Team leadership
Timeline
Inbound Operations Manager
Amazon LLC
08.2023 - 01.2025
Night Shift Operations Manager
Wingstop Restaurant
01.2023 - 12.2024
Inbound Learning Trainer
Amazon
10.2022 - 08.2023
No Degree - COMPTIA A+ Training
Per Scholas
01.2021 - 06.2021
Assistant General Manager
Smoothie King
06.2020 - 09.2022
High School Diploma -
Covenant House
09.2019 - 06.2021
Cass Technical High School
09.2017 - 06.2019
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