Mason Calkins
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
General Service Technician
Pep Boys
03.2023 - 08.2023
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
General Service Technician
Big O Tires
02.2022 - 03.2023
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Customer Service Representative
Subway Restaurants
09.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
GED -
Adult Education
Las Vegas, NVSkills
- Grease Guns
- Testing and Analysis
- Valid Driver's License
- Preventive Maintenance
- Basic Tools
- Diagnostic Procedures
- Customer Satisfaction
- Hand Tool Knowledge
Timeline
General Service Technician
Pep Boys
03.2023 - 08.2023
General Service Technician
Big O Tires
02.2022 - 03.2023
Customer Service Representative
Subway Restaurants
09.2021 - 02.2022
GED -
Adult Education
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