Richard Porter
Upper Darby,Pennsylvania
Summary
work ethic like no other , when im dedicated im very dedicated. Never been late for work rare have called out (unless family or medical emergency) Im a hard worker always willing to learn
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Service Technician
AAA Auto Club Group
05.2023 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Provided technical support and maintenance services for range of computer hardware and software.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
General Service Technician
Pep Boys Auto Service & Tire
07.2022 - 04.2023
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired and replaced worn and damaged components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Assistant Manager
Tmoblie
04.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Automotive Techknoweldge - Automotive Mechanics
Lincoln Technical Institute
Philadelphia, PA06.2023
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PA06.2021
Skills
- Power Tool Proficiency
- Grease Guns
- Customer Satisfaction
- Basic Tools
- Attention to Detail
- Diagnostic Procedures
- Vehicle Inspection and Maintenance
- Preventive Maintenance
- Valid Driver's License
- Hand Tool Knowledge
- Customer Relationship Management
- Testing and Analysis
- Diagnosis and Troubleshooting
- Maintenance and Repair
- Technician Assistance
- Heavy Lifting
Certification
I have my state inspection and emissions licenses
working on cars
small jobs here and there. Alternators , starters , valve cover gaskets , control arms , sway bar links , exhaust
Timeline
General Service Technician
AAA Auto Club Group
05.2023 - Current
General Service Technician
Pep Boys Auto Service & Tire
07.2022 - 04.2023
Assistant Manager
Tmoblie
04.2021 - 04.2022
Automotive Techknoweldge - Automotive Mechanics
Lincoln Technical Institute
High School Diploma -
Upper Darby Senior High School