Summary
Overview
Work History
Education
Skills
Certification
working on cars
Timeline
Generic

Richard Porter

Upper Darby,Pennsylvania

Summary

work ethic like no other , when im dedicated im very dedicated. Never been late for work rare have called out (unless family or medical emergency) Im a hard worker always willing to learn

Overview

2
2
years of professional experience
1
1
Certification

Work History

General Service Technician

AAA Auto Club Group
05.2023 - Current
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Provided technical support and maintenance services for range of computer hardware and software.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.

General Service Technician

Pep Boys Auto Service & Tire
07.2022 - 04.2023
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Investigated customer complaints to identify cause of malfunctions.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Repaired and replaced worn and damaged components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Assistant Manager

Tmoblie
04.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Automotive Techknoweldge - Automotive Mechanics

Lincoln Technical Institute
Philadelphia, PA
06.2023

High School Diploma -

Upper Darby Senior High School
Drexel Hill, PA
06.2021

Skills

  • Power Tool Proficiency
  • Grease Guns
  • Customer Satisfaction
  • Basic Tools
  • Attention to Detail
  • Diagnostic Procedures
  • Vehicle Inspection and Maintenance
  • Preventive Maintenance
  • Valid Driver's License
  • Hand Tool Knowledge
  • Customer Relationship Management
  • Testing and Analysis
  • Diagnosis and Troubleshooting
  • Maintenance and Repair
  • Technician Assistance
  • Heavy Lifting

Certification

I have my state inspection and emissions licenses

working on cars

small jobs here and there. Alternators , starters , valve cover gaskets , control arms , sway bar links , exhaust

Timeline

General Service Technician

AAA Auto Club Group
05.2023 - Current

General Service Technician

Pep Boys Auto Service & Tire
07.2022 - 04.2023

Assistant Manager

Tmoblie
04.2021 - 04.2022

Automotive Techknoweldge - Automotive Mechanics

Lincoln Technical Institute

High School Diploma -

Upper Darby Senior High School
Richard Porter