Dakota Otto
Ankeny,IA
Summary
Hardworking Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Not ASE certified.
Overview
7
7
years of professional experience
Work History
General Service Technician
Matthews Tire
01.2024 - 07.2024
- Oil change on different makes and models of vehicle's
- Dismounted and mounted different styles of tires from car tires, truck tires to lawnmower tires
- Maintained a clean work environment
- Communicated with service advisor to ensure work is done correctly
Delivery Driver
Factory Motor Parts Company
06.2023 - 01.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Picked and packaged car parts
- Delivered various sizes of car parts to different shops
- Maintained a clean warehouse
- Followed sheets to pick the right part(s) that the customer ordered
Delivery Driver
Amazon
10.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Quick Lube Technician
Deyarman Ford
06.2020 - 11.2021
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Supported overall shop efficiency by assisting with minor repair work when needed alongside quick lube services.
- Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Repaired and replaced worn and damaged components.
Warehouse Worker
HyVee Foods
04.2020 - 06.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Store Associate
Pizza Hut
11.2019 - 03.2020
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Snow Removal
Pollard Pest Control & Lawn Care
11.2017 - 02.2018
- Assisted with snow removal during winter months, ensuring safe and accessible walkways for clients and visitors.
- Maintained clear walkways during winter months through snow removal and ice treatment efforts.
- Provided support in snow removal activities during winter months.
- Provided outstanding customer service to residents by addressing requests for additional assistance or information regarding snow removal operations.
Education
High School Diploma -
Osage High School
Osage, IA05.2019
Skills
- Power Tools Operation
- Electronic testing
- Multimeter usage
- Safety Procedures
- Mechanical Troubleshooting
- Vehicle Maintenance
- Customer Service
- Troubleshooting ability
- Work with Minimal Supervision
- Installation and Repair
- Heavy Lifting
- Mechanical abilities
- Power tool proficiency
- Hand tool expertise
- Hand tool knowledge
- Service Reports
- Documentation And Reporting
Timeline
General Service Technician
Matthews Tire
01.2024 - 07.2024
Delivery Driver
Factory Motor Parts Company
06.2023 - 01.2024
Delivery Driver
Amazon
10.2022 - 04.2023
Quick Lube Technician
Deyarman Ford
06.2020 - 11.2021
Warehouse Worker
HyVee Foods
04.2020 - 06.2020
Store Associate
Pizza Hut
11.2019 - 03.2020
Snow Removal
Pollard Pest Control & Lawn Care
11.2017 - 02.2018
High School Diploma -
Osage High School