Mason Crowson
Pembroke,NH
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profitability. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with an extensive background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Sales Manager
Village Fire Protection
12.2024 - Current
- Conducted site visits throughout the greater New England area(NH, MA, MN and RI)
- Sent proposals based on client needs and NFPA requirements; inspections, discrepancy work, new installs, etc.
- Generated new leads utilizing social media, emails and cold calling.
- Qualified leads and opportunities growing sales within our service area
- Assisted with Marketing and outreach strategies; promotional mailers, training cold-call staffers, etc.
- Worked with technicians and billing to ensure work was completed and paid for
Account Manager
Worcester Interactive
11.2021 - 12.2024
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Contributed $700,000 in annual revenue through the acquisition of new accounts and expansion of service offerings.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Liaised between account holders and various departments.
General Manager / Operations Manager
The Aristocrat
04.2018 - 07.2022
- Analyzed Profit and Loss statements
- Actively worked with the city for licensing/permits/etc.
- Generated brand creatives
- Managed and implemented social media strategies
- Building upkeep(Plumbing, Electricity work, rough carpentry)
- Quick books maintenance + bi-weekly payroll
- Wordpress/website upkeep and maintenance
- Managed and trained staff
- Creating inventory pars and putting emphasis on margins
Assistant General Manager
Porters Dining + Butcher, Station
11.2017 - 04.2018
- Onboarding/training of staff of 50+
- POS system creation
- Wine educations courses to promote alcohol sells
- Layout decisions during construction
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
Hospitality Manager
Messina Hof Winery and Resort
10.2015 - 11.2017
- Managed and oversaw daily operations of the restaurant and wine bar
- Hired and scheduled staff of up to 30 people
- Encouraged and promoted fine dining etiquette with staff
- Prepared and proposed quarterly and yearly budgets
- Key role in the generation of over $1,000,000 dollars in revenue between two departments in a fiscal year
Skills
- Account Management
- Experienced Public Speaking
- Strong analytical approach to problem solving
- Key Account Generation
- Strong Lead Development Skills
- Proven ability to build lasting client relationships
- Excellent Communication Skills
- Strategic Account Planning
- Networking Skills
- Website Development and Maintenance
- Advanced Marketing knowledge
- Experienced in managing staff of up to 30 employees
- Over 12 years of customer service experience
- WSET 2
Software Skills
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Word
- Microsoft Excel
- HTML
- CSS
- SEO Optimization
Timeline
Sales Manager
Village Fire Protection
12.2024 - Current
Account Manager
Worcester Interactive
11.2021 - 12.2024
General Manager / Operations Manager
The Aristocrat
04.2018 - 07.2022
Assistant General Manager
Porters Dining + Butcher, Station
11.2017 - 04.2018
Hospitality Manager
Messina Hof Winery and Resort
10.2015 - 11.2017