Mason Dill
Longwood,FL
Summary
Dynamic service technician adept at driving operational efficiency and enhancing customer satisfaction. Proven track record in leading installation projects while training new technicians and implementing process improvements. Skilled in diagnosing issues and delivering timely solutions to meet customer needs.
Overview
6
6
years of professional experience
Work History
Service Technician (Marine)
Lippert Components
Gloversville, New York
03.2025 - 05.2026
- Diagnosed and repaired various components for their marine team
- Conducted on-site equipment repairs to ensure functionality. of equipment at customer locations.
- Assisted with installation projects at both residential and commercial sites.
- Collaborated with team members to troubleshoot and resolve technical issues, enhancing overall team efficiency.
- Assessed customer issues to provide effective solutions. Determined solutions for various customer issues.
- Provided excellent customer service by addressing client concerns promptly.
- Communicated with clients to address concerns promptly, contributing to increased customer retention.
- Assisted in training new technicians on repair procedures and safety protocols.
Installation Supervisor
CUSTOM MARINE SOLUTIONS
Longwood, USA
05.2023 - 10.2024
- Ensured compliance with company policies, procedures, health and safety regulations during all installation projects.
- Coordinated with vendors and suppliers to secure timely delivery of parts and materials for installation projects.
- Delivered on-site training for new installers on effective methods and techniques to enhance installation success.
- Implemented process improvements that streamlined installation workflows and minimized costs.
Crew Team Member
ELEVATE FUN
Sanford, USA
05.2021 - 05.2022
- Executed store opening procedures to ensure timely readiness for customer service.
- Developed strong communication and customer service skills through regular interactions with customers, co-workers, and management.
- Thrived in fast-paced environment, managing multiple tasks to support smooth operations.
FOH Team Member
CHICK FIL A
Sanford, USA
08.2020 - 03.2021
- Engaged with guests, staff, and management to foster positive communication and enhance overall dining experience.
- Ensured restaurant cleanliness by bussing tables, restocking items, and sanitizing surfaces to create a welcoming environment.
- Operated POS system efficiently to process payments accurately.
- Handled cash drawer operations to ensure accurate financial transactions. responsibly ensuring accurate transactions at all times.
- Performed daily side work by restocking condiments and refilling ice bins to maintain smooth operations during service.
Education
High School -
Lake Mary High School
Lake Mary05-2022
Skills
- Installation management
- Installation oversight
- On-site repairs
- Technical troubleshooting
- Equipment maintenance
- Project coordination
- Task coordination
- Customer service management
Timeline
Service Technician (Marine)
Lippert Components
03.2025 - 05.2026
Installation Supervisor
CUSTOM MARINE SOLUTIONS
05.2023 - 10.2024
Crew Team Member
ELEVATE FUN
05.2021 - 05.2022
FOH Team Member
CHICK FIL A
08.2020 - 03.2021
High School -
Lake Mary High School