MASON ECKHARDT
Fitchburg,WI
Summary
Dynamic professional with extensive experience in customer service and management. Proven ability to enhance operational efficiency and client satisfaction through effective communication and problem-solving. Skilled in Epic software and training, fostering team collaboration and delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
MEDICAL ADJUSTER
BLUE STAR CLAIMS
11.2025 - 11.2026
- Managed about 150 active medical claims at the same time.
- Reviewed and approved medical treatment authorizations.
- Verified accuracy of medical bills and facilitated timely payment processing to maintain claim integrity.
- Guided clients on medical questions and coverage options to ensure understanding and satisfaction.
- Provided responsive customer service and communicated clearly to enhance client experience.
- Ensured continuous support for clients around the clock.
- Worked with providers, attorneys, and clients on claim needs.
- Applied HIPAA knowledge to protect confidential information.
- Used AI tools to support faster claim reviews and workflows.
Manager
Buck and Honeys
Waun
03.2023 - 02.2026
- Improved operational efficiency within my team
- Trained staff on new drink options and recommendations to improve customer experience
- Organized events to attract new guests and increase business
- Delivered consistent quality and optimized customer satisfaction
- Created cleaning checklists for sanitized and organized work areas, utensils, equipment, and stock areas
- Completed daily inventory and ordering
- Conducted interviews to assess candidate qualifications
- Established committees to enhance employee satisfaction and engagement
- Provided highest level of customer service
- Assisted with new staff training and promotion of positive work environment
HEALTH UNIT COORDINATOR
UNITYPOINT HEALTH - MERITER
MADISON, WI
10.2022 - 11.2024
- Utilize Epic software to capture patient care needs
- Compile, update, and monitor patient charts for accuracy
- Review and fill orders placed by medical staff
- Provided training and support for Epic software users to improve system utilization and user competency
- Mentor, train, and resource for new and existing staff
- Maintained and serviced unit office equipment to ensure optimal functionality and support patient care
- Participated in unit council meetings to address staff concerns and enhance team communication
UNDERWRITER
Elev8
MESA, AZ
02.2021 - 12.2022
- Review, adjust, and process PPP loan applications
- Ensure accuracy of application information
- Researched discrepancies in application and supporting documentation to ensure accuracy and compliance.
- Reviewed federal and multiple state income tax returns and instructions for adherence to regulations.
- Review and prepare responses to applicant for requests for additional information
- Research and monitor fraud activity
- Documented and communicated findings of fraud activity for further investigation and resolution.
- Acquired knowledge of state and federal income tax laws to ensure compliance.
TO-GO MANAGER
FLEMINGS PRIME STEAKHOUSE
SCOTTSDALE, AZ
12.2019 - 01.2021
- Provided highest level of customer service
- Delivered consistent quality and optimized customer satisfaction
- Managed ordering process to ensure optimal inventory levels and availability
- Hired, trained, and coached staff to enhance customer service and product knowledge
- Supervised staff and provided feedback to improve performance
- Educated customers on new food and drink options
- Leveraged customer feedback to enhance overall restaurant experience
- Quickly and accurately handled financial transactions
BARISTA
ECHO AND BLACKCAT COFFEE
SCOTTSDALE, AZ
03.2019 - 08.2020
- Provided highest level of customer service
- Educated customers on new drink options, enhancing their experience and encouraging repeat visits
- Delivered consistent quality, fostering customer satisfaction and loyalty
- Completed drink orders with strict adherence to company recipes
- Quickly and accurately handled financial transactions
- Ensured cleanliness of work areas to support operational efficiency, sanitized, and organized work areas, utensils, equipment, and stock areas
- Completed daily inventory and ordering
- Supported new staff by leading training sessions, promoting a positive and collaborative work environment
CREW LEADER
WENDELL'S DESIGN GROUP
TEMPE, AZ
01.2015 - 02.2019
- Reviewed weekly assignments and coordinated orders with growers to ensure timely availability of floral supplies
- Coordinated new staff training and event logistics to streamline processes and enhance team readiness
- Designed and created general purpose and special occasion flower arrangements
- Provided support to customers in selecting products with product design and selection
- Provided highest level of customer service
- Executed installation of floral displays at various events at various events
- Packed floral arrangements to ensure safe, damage-free delivery to clients
- Assisted in maintaining customer records and handling customer inquiries
Education
Some College (No Degree) - Economics
Madison Area Technical College
Madison, WISkills
- Epic Software
- Salesforce
- Fraud Prevention
- Tax Knowledge
- Microsoft products
- Adobe products
- Management
- Training
- Customer service
- Problem-solving
- Time management
- Communication
- Interpersonal
- Active listening
Timeline
MEDICAL ADJUSTER
BLUE STAR CLAIMS
11.2025 - 11.2026
Manager
Buck and Honeys
03.2023 - 02.2026
HEALTH UNIT COORDINATOR
UNITYPOINT HEALTH - MERITER
10.2022 - 11.2024
UNDERWRITER
Elev8
02.2021 - 12.2022
TO-GO MANAGER
FLEMINGS PRIME STEAKHOUSE
12.2019 - 01.2021
BARISTA
ECHO AND BLACKCAT COFFEE
03.2019 - 08.2020
CREW LEADER
WENDELL'S DESIGN GROUP
01.2015 - 02.2019
Some College (No Degree) - Economics
Madison Area Technical College