Mason Felder
Spring
Summary
Dynamic and results-driven Sales Professional with over 6 years of experience in service sales industry. Proven track record of exceeding sales targets and forging strong client relations. Exceptional ability to identify customer needs and deliver tailored solutions .Eager to bring expertise and enthusiasm to contribute to continued success and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Junior Network
Aston Technologies
07.2024 - 10.2024
- Recommended network security standards and upgrades to management.
- Developed comprehensive documentation of network topology, device configurations, and standard operating procedures for reference purposes.
- Enhanced network security with the implementation of firewalls, VPNs, and access control systems.
- Evaluated emerging technologies and recommended solutions based on their potential impact on business processes and objectives.
- Provided end-user support for connectivity issues, enabling users to maintain productivity during potential downtime instances.
- Consistently met deadlines while adhering to strict quality standards during project implementations.
- Collaborated with team members to develop and implement network monitoring tools for proactive issue resolution.
- Participated in ongoing professional development training to stay current with the latest advancements in networking technologies and methodologies.
- Performed root cause analysis on recurring network issues, leading to long-term resolutions that minimized future disruptions.
Relocation Manager
Safehaven ADT
02.2024 - 07.2024
- Streamlined the relocation process by implementing efficient tracking and communication systems.
- Enhanced client satisfaction through meticulous attention to detail and proactive problem-solving approaches.
- Built and maintained strong customer relationships by providing personalized service and addressing client needs promptly, resulting in a high customer retention rate.
- Expertly presented and demonstrated products to potential customers, highlighting features and benefits to drive sales and enhance customer understanding.
- Maintained a positive and professional demeanor in the face of rejection, turning challenges into opportunities to refine sales approaches.
- Ensured high levels of customer satisfaction by delivering exceptional service and support, resulting in positive feedback and referrals.
Sales and Service Representative
CINTAS, Professional Uniform And Facility Services
01.2012 - 02.2024
- Drove team revenue totals by bringing in top sales numbers.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- consistently achieved high renewal rates through personalized service and trust built upon knowledge and connection
Education
Network & Computer System Admin Basic LV 1 - IT/ Computer Networking
Lonestar College
Houston, TX05.2023
Skills
- Interpersonal Communication Skills
- Quote Information
- Maintaining Customer Database
- Product Merchandising and Distribution
- Time Management
- Troubleshooting
- Conflict Resolution Techniques
- Customer Retention Abilities
- Technological Knowledge
- Network Administration
- Cisco Products
- Technical Support
- Solution Implementation
Accomplishments
Lead the safety committee for the Cintas Production Department from 2016-2018. both years our company achieved VPP certification
Certification
- network & computer system administrations Training - 2021-2023
Timeline
Junior Network
Aston Technologies
07.2024 - 10.2024
Relocation Manager
Safehaven ADT
02.2024 - 07.2024
Sales and Service Representative
CINTAS, Professional Uniform And Facility Services
01.2012 - 02.2024
- network & computer system administrations Training - 2021-2023
Network & Computer System Admin Basic LV 1 - IT/ Computer Networking
Lonestar College
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