Cris Pfohl

• Achieved departmental goals by developing and executing strategic plans and performance metrics across IT projects.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those project milestones.
• Controlled costs to keep business operating within budget and increase profits.
• Coordinated with stakeholders to establish clear objectives, expectations, and communication channels for successful project outcomes.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization on IT projects.
• Facilitated regular progress meetings with stakeholders to maintain transparency, address concerns, and ensure alignment on key decisions.
• Established strong working relationships with key stakeholders by maintaining open lines of communication, demonstrating empathy, and collaborating on mutually beneficial solutions.
• Coordinated my department to upgrade technology network infrastructure, enhancing operational efficiency and data security.
• Managing the routers and switches (240 plus) in a complex multi-state enterprise network including trouble shooting, planning, configuration, and deployments.
• Manage configuration deployments across multiple network gear platforms in the enterprise environment.
• Managed endpoint zero trust using built in access controls.
• Proactively monitoring and trouble shooting both the enterprise and retail network environments.
• Successful information technology project management relating to the enterprise back office network.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Network Team

• Responsible for monitoring the operation of the Company's voice, data networks, and computer data services (240 plus devices.)
• Provides technical expertise to ensure that voice and/or data communications and network facilities are sufficient, appropriate, and functioning.
• Participates in crafting solutions to highly technical complex problems and be called on to consult for other projects.
• Works with moderate guidance in own area of knowledge.
• Evaluates, recommends, and installs new and upgraded voice/data networks systems. Negotiates contracts with vendors, has billing responsibility to users, monitors cost effectiveness, and recommends upgrading of appropriate systems.
• Configuration of network gear across multiple platforms in the enterprise environment.
• Monitors, logs, tracks, and resolves hardware and software deficiencies and notes weaknesses or tendencies toward failure.
• Produces gap analyses between existing solutions and best-of-breed to determine level of effort and cost-benefit to building and s Develops systems requirements and installs telecommunications systems for new company facilities.
• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
• Monitor system performance, troubleshoots outages, and manages vendor(s) to ensure optimal system performance.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance.
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
• Was able to work nights and weekends, variable schedule(s) as necessary.
• Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
• Other duties and responsibilities as assigned.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
• Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.

• Responsible for assisting to oversee system support functions in a client server systems infrastructure.
• Manages day to day activities within the system including maintenance and interfacing with system personnel to ensure that all questions / issues arising are resolved in a timely manner.
• Works with independence in own area of knowledge.
• Tests new software, system patches and Operating system images for conflicts with existing applications using a defined test plan.
• Tests, diagnoses and resolves end user desktop hardware, OS and application problems.
• Coordinates with vendors for hardware parts/repairs/replacements.
• Manages system outages to resolution.
  Collaborates with fix agents, both internal and external, to resolve issues.
• Researches and investigates new products for PC software, hardware and mainframe.
• Provides consultation services for users with problems or new tasks and formulates solutions.
• Provides immediate technical application support via telephone, email and Internet.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
  
  
  

• Responsible for the deployment of cable modems and ethernet gear to provide high a speed data network in residential homes and commercial businesses.
• Proactive trouble shooting of the cable modem network using network analysis tools and consoles.
• Reactive response to outages and trouble shooting resulting in remediation of the issue.
• Field maintenance and trouble shooting of fiber and coaxial network
• Enhanced system reliability through diligent troubleshooting and repair of malfunctioning components.
• Reduced downtime for clients by swiftly responding to service calls and resolving technical issues.
• Collaborated with team members to complete complex repairs, enhancing overall productivity.
• Contributed to the development of standard operating procedures for field maintenance tasks, streamlining processes and improving efficiency.
• Participated in ongoing training sessions to stay current with industry best practices and emerging technologies.
• Managed workload effectively under tight deadlines while maintaining a high level of quality workmanship.