Mason Feliciano
North Scituate ,RI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Development Representative position. Ready to help the team achieve company goals.
Able to acquire new skills and adapt fairly quickly. Good communication and a range of experience working with different customers and clients.
Very persistent and driven to produce effective results. Curious and willing to learn through training in order to be extremely proficient.
Overview
1
1
year of professional experience
Work History
Employee Service Representative
Filion's Registration
06.2022 - Current
- Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
- Performed basic administration processing and approval of transactions, data input and verification of documentation.
- Identified and resolved employee issues and anticipated future needs by explaining, suggesting and providing information to successfully perform duties.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Arts - Architecture
Community College of Rhode Island
Skills
- Documentation Skills
- Complaint Management
- Organizational Systems
- Complaint Response
- Improvement Recommendations
- Customer Satisfaction
- Microsoft Excel
- Sales Expertise
- Typing Proficiency
- Filing
- Grammar
- Spreadsheets
- CAD Software Proficiency
- Design Development
- Architectural Knowledge
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Employee Service Representative
Filion's Registration
06.2022 - Current
Associate of Arts - Architecture
Community College of Rhode Island
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