Mason Fisher
Portland,Oregon
Summary
Creative problem solver and outstanding relationship builder who thrives in an ambitious, driven environment with diverse team members. Noted for skills in organization, written and oral communication, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/ training. Strong technical expertise and ability to develop complex solutions to real-world business problems using both homegrown and industry accepted methods. Passionate “hands-on” management style with a proven ability to hire, mentor, motivate, and train team members and foster true teamwork by encouraging direct ownership over subject matter. Consistently exceeds expectations and goals with project timelines, productivity quotas, and organizational profit contribution.
Overview
16
16
years of professional experience
Work History
Systems Administration Supervisor
Washington County - information Systems
2018.03 - 2022.01
- Supervised a team of 8 systems administrators and engineers in a highly secure, distributed private cloud environment. Was involved in several key-initiative projects driven by customer / business need, and systems growth & life-cycle management.
- Notable Work
- Migrated business from Microsoft Skype to Microsoft Teams for O365
- Completed security and compliance research and development for migrating on prem email archive content to O365
- Migrated business from Microsoft SharePoint 2010 to Microsoft SharePoint Online
- Migrated business storage from local drives to Microsoft OneDrive
- ServiceNow Rollout - Modules: Incident and Problem - Project - Change Inventory - reporting and time-sheet
- Established processes, workflow, and day-one procedures for major ServiceNow deploy
- Developed and presented multiple sub-service product training modules
- Consult / Designed / test / trained against new account creation automation using Service Now catalog request
Manager
ILANI
2017.03 - 2018.03
- Managed team of 8 administrators and engineers supporting critical application and gaming system infrastructure and systems
- Developed vital process, procedure, and policy to guide and direct workflow within a greenfield department and environment
- Managed a 22x7 schedule within the Technical Service group
- Developed and deployed process, procedure, and workflow against all major back-office systems, applications, and supporting infrastructure
- Developed and deployed incident response and major outage process and procedure
Manager, Cloud Infrastructure
Electric Lightwave
2014.01 - 2017.03
- Managed team of 11 administrators and engineers supporting 2000+ servers and multiple service stacks across data centers.
- Led the implementation of a kanban workflow tasking system using jira for project driven work types
- Developed and implemented comprehensive incident management process and procedures using ServiceNow
- Created and deployed an improved on-call system using automated alerting notification processes via VictorOps
- Coordinated 'proof-of-concept' projects in effort to evaluate and analyze new products and services
Systems Administrator Lead
Electric Lightwave
2006.05 - 2014.01
- Played key roles in developing critical process against incoming workflow, incident /problem management, and data center operations.
- Supported 2000+ servers and infrastructure services across multiple data centers and domains as integral member of systems administrator team.
- Designed and deployed Exchange 2010 environment and migrated all Exchange 2007 services
- Developed, built, and deployed Sharepoint environment
- Led the efforts to centralize and automate account provisioning management
- Led the development of cross-team training and mentorship
Education
General Studies
Cuesta College
San Luis Obispo, CASkills
- Office management and scheduling
- Document organization
- Meeting facilitation
- IS infrastructure and operations leadership
Timeline
Systems Administration Supervisor
Washington County - information Systems
2018.03 - 2022.01
Manager
ILANI
2017.03 - 2018.03
Manager, Cloud Infrastructure
Electric Lightwave
2014.01 - 2017.03
Systems Administrator Lead
Electric Lightwave
2006.05 - 2014.01
General Studies
Cuesta College