Mason Genualdo
Meriden
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Skechers Outlet
04.2025 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, sales, and merchandise to effectively inform customers.
- Processed transactions accurately using point-of-sale system to ensure efficient checkout operations.
- Organized and restocked inventory on sales floor, ensuring optimal product presentation and availability.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Line Cook/Shift Lead
Lyman Orchards
09.2021 - 02.2025
- Organized the storage area to ensure that all necessary items were readily accessible.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Assisted in prep work such as cutting vegetables, making different dressings, prepping foods for our line and case on the store floor.
- Handle the grill, fryer, and assembly line for salads, sandwiches, and kids menu items.
- Communicated effectively with other staff members regarding orders and menu changes.
- Adhered to sanitation policies at all times when handling food products.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Performed closing procedures of the entire store including making sure all appliances (deli and bakery) were off, shutting off all lights, locking doors, and making sure all customers have left the store before setting the alarms.
Senior Guest Associate
GameStop
10.2021 - 05.2024
- Updated records in the computer system regarding customer purchases or returns.
- Greeted customers and provided assistance with product selection.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled returns, exchanges, refunds, price adjustments, and other transactions quickly and efficiently.
- Maintained an updated knowledge of current promotions, sales events, product availability.
- Answered customer inquiries regarding store policies, products, and services.
- Performed daily opening and closing procedures such as counting the contents of the cash register drawer and checking all equipment for proper functioning.
- Assisted in stocking shelves, setting up displays and organizing merchandise.
- Verified that pricing tags were accurate on all items placed on shelves or racks.
Cashier/Service Clerk
Big Y Supermarket
10.2020 - 06.2021
- Maintained cleanliness of the checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep the store operational.
- Helped with purchases and signed customers up for rewards programs.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Francis T. Maloney High School
Meriden, CT06.2020
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Store opening and closing
- Food Safety
- Leadership Experience
- Money handling
- Loss prevention
- Basic Math
- Microsoft Programs
- Computer Operation
- Organizational Skills
- Returns and exchanges
- Cash drawer balancing
- Phone etiquette
- Stocking and receiving
Timeline
Retail Sales Associate
Skechers Outlet
04.2025 - Current
Senior Guest Associate
GameStop
10.2021 - 05.2024
Line Cook/Shift Lead
Lyman Orchards
09.2021 - 02.2025
Cashier/Service Clerk
Big Y Supermarket
10.2020 - 06.2021
High School Diploma -
Francis T. Maloney High School