Summary
Work History
Education
Skills
References
Work Preference
Quote
Software
Interests
Overview
Work Availability
Timeline
Volunteer
Mason  Graves

Mason Graves

Erie,PA

Summary

At Erie Insurance, my commitment to delivering exceptional customer service was paramount. As a Claims Representative, I honed my ability to articulate complex information clearly and handle multiple tasks efficiently, ensuring a smooth experience for our clients. My role required a keen attention to detail in order to understand customers' needs. I dedicated myself to providing solutions and services that went above and beyond what was needed. By upholding my company's reputation through skilled and responsive service, I proved to be a proactive contributor to a companies success in fostering trust and satisfaction.

Work History

Claims Representative

Erie Insurance
Erie , PA
07.2024 - 10.2024
  • Investigates claims within set guidelines, ensuring they meet legal requirements.
  • Checks policy coverage, collects statements, and manages related paperwork.
  • Gathers extra information to assess liability.
  • Keeps detailed records of claims and works with other departments to process them.
  • Establishes contact with all parties involved in the claim in accordance with ERIE's expectations.
  • Responds to inquiries from policyholders, agents, insurance carriers, claimants, assigned experts, and others.
  • Learns and maintains knowledge of liability laws for each state.
  • Provides a second-to-none customer experience up to the standards of a highly regarded Fortune 500 company.

Education

Formal Training Program - - Automotive Claims Filing

Erie Insurance
Erie, PA
08-2024

High School Diploma -

McDowell
Erie, PA
06-2024

Skills

  • Decision-Making
  • Flexible Schedule
  • Attention to Detail
  • Quality Assurance
  • Conflict Resolution
  • Data Entry
  • Excellent Communication
  • Self-Development
  • Customer Service
  • Calm Under Pressure
  • Ensuring Accountability

References

References available upon request.

Work Preference

Work Type

Full TimeInternship

Work Location

On-SiteRemote

Important To Me

Career advancementCompany CulturePersonal development programs

Quote

Don't you dare underestimate the power of your own instinct.
Barbara Corcoran

Software

Microsoft Teams

OneNote

Microsoft Word

Outlook

Cisco Finesse

PowerPoint

Office

Canva

Interests

Cooking

Writing

Reading

Psychology

Overview

1
1

McDonalds

2
2

TGI Fridays

3
3

Erie Insurance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Claims Representative

Erie Insurance
07.2024 - 10.2024

Formal Training Program - - Automotive Claims Filing

Erie Insurance

High School Diploma -

McDowell
Mason Graves