Mason Griffin
Atlanta,GA
Summary
Forward-thinking Manager with 6+ years of comprehensive experience implementing new processes and managing and planning innovations. Empowers and develops high-performing teams with a shared passion for exceeding expectations.
Overview
6
6
years of professional experience
Work History
BaSE Call Center Support Manager
UPS - Corporate
Atlanta, GA
01.2022 - Current
- Created a new division of support with an entirely new and inexperienced staff, with minimal impactful events based on the large number of incidents
- Coached and mentored a team of direct reports, fostering their development into strong and capable leaders and troubleshooter
- Created and managed new internal processes that streamline workflow, resulting in $252k expected savings in 2024
- Leveraged call trend analysis to identify root causes of customer issues, enabling cross-functional solutions
- Developed customized reports for all management levels, effectively communicating key performance metrics
BaSE Process Optimization Supervisor
UPS - SMART Hub
Atlanta, GA
06.2020 - 01.2022
- Conducted a comprehensive evaluation of various industrial sortation equipment and recommended upgrades that optimized overall system performance
- Lead root cause analysis efforts for escalated issues, resulting in improved process efficiency
- Developed and presented training material and documentation to a wide audience
- Oversaw the department safety compliance program to ensure adherence to the company safety regulations
BaSE Automation Engineering Supervisor
UPS - SMART Hub
Atlanta, GA
02.2018 - 06.2020
- Assisted in opening the 3rd largest hub in the UPS ground transportation network, 1.1M sq. ft facility with over 18 miles of conveyor belt
- Subject matter expert in facility automation equipment, providing technical support and guidance
- Managed and organized the workflow of 10 unionized mechanics and 5 non-union specialists
- Immediately responsible for the operation and comprehensive maintenance (preventative & emergency) of the sortation equipment
Education
Bachelor of Science - Biomedical Engineering
University of Georgia
Athens, GA05-2017
Skills
- Team Building & Leadership
- Performance Management
- Process Improvement
- Customer Service
- Technical Troubleshooting
- Sortation Systems (Hardware & Software)
Affiliations
- Volunteer at The Masters golf tournament with UPS
Timeline
BaSE Call Center Support Manager
UPS - Corporate
01.2022 - Current
BaSE Process Optimization Supervisor
UPS - SMART Hub
06.2020 - 01.2022
BaSE Automation Engineering Supervisor
UPS - SMART Hub
02.2018 - 06.2020
Bachelor of Science - Biomedical Engineering
University of Georgia