Maria Gingrich
Dallas,USA
Summary
Dedicated and versatile professional with a proven track record of creating seamless operational workflows, enhancing customer satisfaction, and providing executive-level support. Adept at overseeing the day-to-day operations of diverse work environments and excel at driving efficiency, managing complex administrative tasks, and ensuring a positive customer experience. Proficient in resolving inquiries, handling escalations, and implementing initiatives to enhance overall customer satisfaction. Adept at streamlining administrative processes, managing office logistics, and coordinating tasks to optimize productivity.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LVL 2 Call Center Income and App Specialist
Robert Half-Dollar Energy Fund
Pittsburgh, PA
11.2025 - Current
- Direct communication with customers. Handle customers questions and concerns, taking inbound calls and making outbound calls.
- Complete over the phone applications and determine customers eligibility for the company's relevant programs.
- Manage difficult or emotional customer situation by using appropriate deescalation tactics; respond promptly to customer need.
- Navigate confidently computer and telephone systems.
- Proficient in CRM and CXOne.
Inventory Specialist
415 True Value
Dallas, PA
03.2025 - 11.2025
- Responsible for managing and optimizing the company inventory levels to ensure efficient operations.
- Responsibilities include tracking, managing and documenting inventory, resolving issues of shortages, damages and overstock, receiving and inspecting shipments, conducting inventory counts, identifying and resolving discrepancies.
- Other responsibilities include assist customers on sales floor, ensure positive customer experience, and processing sales.
Office Manager
Savello USA, Inc.
Wilkes-Barre, PA
06.2024 - 10.2025
- Served as Sales Agent, Order entry, Logistics Coordinator, Customer Service.
- Product Inventory check.
- Typed reports, purchase orders and other documents.
- Established and maintained a record keeping system for the purchasing department, including detailed purchase records; tracked status of requisitions and orders; scheduled incoming and outgoing shipments and responded to customer inquiries.
Retail Store Manager
Jo-Ann Fabric and Craft Stores
Lebanon, PA
01.2022 - 09.2023
- Served as the company's Brand Ambassador, establishing community ties, while leading and mentoring team.
- Steered and oversaw a team of 12 cross-functional staff active in sales while recruiting and mentoring new personnel to achieve set performance goals.
- Identify and rectify intricate issues by listening to customer's concerns.
- Achieved store defined goals and objectives by implementing effective strategies.
- Increased sales volume 3% by maintaining high level of customer satisfaction through excellent service.
Retail Store Manager
EG-America
Lebanon, PA
08.2021 - 01.2022
- Orchestrated efficient staff allocation to balance viable service provision against labor cost containment.
- Identified shrink sources by implementing effective control measures to curtail losses and elevate profitability.
- Enlisted and supervised a team of professionals, imparting them with skills required for aligning performance with corporate goals.
- Procured merchandise and stock, ensuring proper inventory management and accurate pricing.
- Uphold superior store standards. Adhered to firm policies while delivering stellar customer interactions.
Shift Manager
Army & Air Force Express
Annville, PA
08.2020 - 08.2021
- Steered retail store functions, encompassing merchandising, selling, stocking, promoting, and procuring products.
- Scrutinized financial and accounting data to ensure financial transparency.
- Addressed vendor payment issues and employee payment inconsistencies.
- Explored and reported any financial irregularities to loss and prevention.
- Developed weekly and monthly financial summaries and delivered them to senior management.
- Guided employees during roistered periods, ensuring they followed safe work practices and adhered to corporate rules and policies.
Assistant Front End Manager
WEIS Markets
Palmyra, PA
06.2019 - 08.2020
- Oversaw drawer balancing and daily book-work, including managing lottery inventory, and recording cash discrepancies.
- Monitored safe's cash content, organized daily deposits, and arranged change on demand.
- Maintained record-keeping systems and paperwork, making necessary financial corrections.
- Facilitated training and growth opportunities for cash office Assistants.
- Supervised schedules while instilling necessary skills in new employees.
- Coordinated with various suppliers, ensuring timely order of supplies.
Account Receivable-Purchasing Agent
Accountemps
Annville, PA
12.2018 - 04.2019
- Conducted accounting tasks, including transaction processing, account upkeep, record entry, and account log reconciliation.
- Identified and rectified fiscal discrepancies.
- Managed multiple vendor accounts and entities.
- Streamlined workflow strategies.
- Forged and strengthened professional bonds with both new and seasoned vendors.
- Executed punctual bill settlements and payroll disbursements, strictly adhering to department protocols.
- Managed payments for due invoices.
- Evaluated purchase orders alongside prices, payment terms, and additional charges.
Ticket System Auditor
Pennsylvania Turnpike Commission
Middletown, PA
11.2017 - 06.2018
- Headed junior clerks in audit and probe-related tasks while scrutinizing internal protocols and toll collector operations, pinpointing potential theft or fraud, and upholding PTC standards and practices.
- Participated in establishing and executing software testing standards for in-lane toll gear; regulated access gates to align with PTC policies.
- Ensured letters focused on shortages dispatched in compliance with PTC and Toll Collector policies and guidelines.
- Assessed monthly toll collector overage, shortage, and bank error reports.
- Initiated detailed confidential inquiries as delegated and executed duties of a customer service ambassador with both internal and external client bases.
- Worked in the Call center and trained new auditors on taking inbound calls and making outbound calls, and navigate telephone and computer systems efficiently.
Education
Liberal Arts & Sciences (Ph.D.) -
La Sapienza
Skills
- Computer literacy
- Financial analysis
- Productivity software
- Budget management
- Store management
- Negotiation
- SAP
- Production planning
- Analytics
- Documentation review
- Team management
- Call center experience
- Supervising experience
- Retail sales
- Inventory management
- Customer communication
- Application processing
- Eligibility determination
- De-escalation tactics
- CRM management
- Team leadership
- Performance tracking
- Financial reporting
- Vendor management
- Workflow optimization
- Record-keeping
- Data reconciliation
- Compliance adherence
- Customer experience
- Inventory auditing
- Organizational skills
- Continuous improvement standards implementation
- CRM software
- Quality control
- Staffing management
- Team development
- Employee engagement
- Customer inquiry handling
- Conflict management
- Root cause analysis
- Talent acquisition
- Operations management
- Time management
- Performance Optimization
- Problem solving
- Team Building & Leadership
Certification
Driver's License, Non-CDL Class C
Languages
- English
- Translation
- Italian
- English
- Translation
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
LVL 2 Call Center Income and App Specialist
Robert Half-Dollar Energy Fund
11.2025 - Current
Inventory Specialist
415 True Value
03.2025 - 11.2025
Office Manager
Savello USA, Inc.
06.2024 - 10.2025
Retail Store Manager
Jo-Ann Fabric and Craft Stores
01.2022 - 09.2023
Retail Store Manager
EG-America
08.2021 - 01.2022
Shift Manager
Army & Air Force Express
08.2020 - 08.2021
Assistant Front End Manager
WEIS Markets
06.2019 - 08.2020
Account Receivable-Purchasing Agent
Accountemps
12.2018 - 04.2019
Ticket System Auditor
Pennsylvania Turnpike Commission
11.2017 - 06.2018
Liberal Arts & Sciences (Ph.D.) -
La Sapienza