Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Russell

Fort Worth,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Patient Access Call Center Specialist

JPS Health Network
06.2023 - Current


  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Accurately schedule patient appointments.
  • Demonstrated strong organizational skills by accurately enter patient information into the system of record.
  • Created new patient charts to include personal and insurance information.


Customer Service Representative

Bank Of America
05.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly with the ability to deescalate difficult situations.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted clients with insurance and mortgage related issues.
  • Provided excellent customer service.


Fuel Center Manager

Kroger
07.2010 - 05.2021
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
12.2018

Skills

  • Decision Making
  • Script Adherence
  • Training and Development
  • Computer Literacy
  • Problem Solving
  • Adaptability
  • Telephone Etiquette

Timeline

Patient Access Call Center Specialist

JPS Health Network
06.2023 - Current

Customer Service Representative

Bank Of America
05.2021 - 06.2023

Fuel Center Manager

Kroger
07.2010 - 05.2021

Associate of Science - Business Administration

Colorado Technical University

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Nadia Russell