Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia Russell

Fort Worth,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Patient Access Call Center Specialist

JPS Health Network
Fort Worth, TX
06.2023 - Current
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Accurately schedule patient appointments.
  • Demonstrated strong organizational skills by accurately enter patient information into the system of record.
  • Created new patient charts to include personal and insurance information.

Customer Service Representative

Bank Of America
Fort Worth, TX
05.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly with the ability to deescalate difficult situations.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted clients with insurance and mortgage related issues.
  • Provided excellent customer service.

Fuel Center Manager

Kroger
Fort Worth, TX
07.2010 - 05.2021
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
12.2018

Skills

  • Decision Making
  • Script Adherence
  • Training and Development
  • Computer Literacy
  • Problem Solving
  • Adaptability
  • Telephone Etiquette

Timeline

Patient Access Call Center Specialist

JPS Health Network
06.2023 - Current

Customer Service Representative

Bank Of America
05.2021 - 06.2023

Fuel Center Manager

Kroger
07.2010 - 05.2021

Associate of Science - Business Administration

Colorado Technical University

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Nadia Russell