Denice Murillo
Fort Worth
Summary
Dynamic bilingual professional with over 5 years of customer service experience, specializing in appointment scheduling and efficient communication. Excelled at JPS Health Network by enhancing patient service through active listening and problem-solving. Demonstrated leadership and adaptability, significantly improving customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Access Call Center Specialist
JPS Health Network
07.2023 - Current
- Mentor for new Call Center agents
- Trained agents for Dental appointment scheduling
- Used active listening skills to understand the patient's needs
- Scheduled patient's accordingly
- Created MRN's for patients new to JPS
- Pre-Registered all appointments within 90 days of service
- Created estimates for all eligible appointments
- Routed patient requests, medication refills, and appointment messages to clinics and providers accordingly
Cashier
Cicis Pizza
02.2019 - 07.2023
- Responded promptly to requests for assistance, spills and customer inquiries.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Arts - UTA / TCC Nursing Program Prerequisites
Tarrant County College District
300 Trinity Campus Cir, Fort Worth, TX 7610205.2023
High School Diploma -
Green B. Trimble Technical High School
1003 W Cannon St, Fort Worth, TX 7610406.2020
Skills
- 5 1/2 years of Customer Service Experience
- Bilingual
- Team Leader
- Mentor for New Agents
- Dental Appointment Scheduling Trainer
- Appointment Scheduling
- Efficient Communicator
- Time Management
- Patient
- Adaptable
- Problem Solver
- Active Listener
References
Katherine Slate: Director of the Access Resource Center
Cell Phone: (336) 262- 6591
Karla Figueroa: Supervisor for the Access Resource Center
Cell Phone: (817) 659-7528
Maria Rivas: Supervisor of the Access Resource Center
Cell Phone: (682) 785-5409
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Call Center Specialist
JPS Health Network
07.2023 - Current
Cashier
Cicis Pizza
02.2019 - 07.2023
Associate of Arts - UTA / TCC Nursing Program Prerequisites
Tarrant County College District
High School Diploma -
Green B. Trimble Technical High School
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