Terrianna Sledge
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Teleperformance USA
09.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Review medical and Prescription benefits
- assist members with finding doctors and/or specialist
Medical Assistant
Memphis Children's Clinic
08.2022 - 09.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Perform injections 2
- Triage patient 3
- Document patient chart
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Tested and recorded blood glucose levels.
Medical Assistant
Phlebotomy solutions
09.2021 - 12.2021
- Greet patients
- Perform COVID Swabs
Student Medical Assistant
Elite Pediatrics and Adolescent Medicine
06.2021 - 08.2021
- Obtain patients vital signs 2
- Collected and documented patient medical information such as blood pressure and weight.
- Perform lab work 3
- Data entry 4
- Schedule appts 5
- Triage patients
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Student Medical Assistant
West Cancer Center
04.2021 - 05.2021
- Triage patients
- Practice Using HIPPA Law
- Take Vitals Sign
- Data Entry
- General Clean
- Answer and RECEIVE Calls From Patients, other facilities, etc
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Call Center Agent
Conduit Global
12.2019 - 05.2020
- Answer inbound calls, chats, emails, and texts to assist customers with non emergency medicaltransportation
- Effectively multi-task while managing constant incoming interactions
Caregiver
Truelove's In-Home Health Care
01.2020
- Assist individuals who have difficulty performing basic day-to-day activities, for example, the elderly,disabled persons, or people suffering from chronic or mental disordersduties include assisting with personal care, administering medication, and providing companionship.
Call Center Representative
Genesco
12.2018 - 06.2019
- Answer inbound calls, chats, emails, and texts to assist customers with non emergency medical transportation
- Effectively multi-task while managing constant incoming interactions
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
YPlay Attendant
YMCA Fun
12.2018 - 03.2019
- Watch over Youth Ages 6weeks-12 years old
- Removed safety hazards, soiled items and trash from customer areas.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
Sales Associate
Family Dollar
06.2018 - 09.2018
- Operate register and perform checkout procedures and accurate handling of cash, EBT, checks, or giftcards
- Communicate with customers in a friendly and efficient manner.
Cashier/Customer Service
Save A Lot
10.2017 - 12.2017
- Operate register and perform checkout procedures achieving a minimum scanning rate of 25 rings per minute and accurate handling of cash, EBT, checks, or gift cards
- Communicate with customers in a friendly and efficient manner
- Receptionist by handling incoming paperwork
Boys and Girls Club Job Seeker
07.2016 - 10.2017
- Managed cleaning duties among volunteers, worked as a receptionist by handling incoming paperwork,filing, and facilitating the care of youth ages 6-15 years-old.
Education
No Degree - Medical Assistant
Concorde Career College
Memphis, TN07.2021
GED -
Hopeworks
Memphis, TN06.2020
Skills
- Microsoft Office (3 years) (5 years)
- Communications (2 years) (5 years)
- Teamwork (1 year) (5 years)
- Filing (1 year)
- Cleaning (1 year)
- Data Entry (2 years) (5 years)
- Typing (5 years)
- Cashiering (5 years)
- Computer Skills (5 years)
- Food Service (5 years)
- Food Production
- Cash Handling (5 years)
- Microsoft Word
- Food Safety (5 years)
- Triage (1 year)
- Phlebotomy (1 year)
- Venipuncture (1 year)
- Patient care (1 year)
- Laboratory experience (1 year)
- EMR Systems
- Medical Office Experience
- Vital Signs
- Food Preparation
- Caregiving
- Clerical Experience
- HIPAA
Certification
First Aid CertificationCPR Certification
Timeline
Call Center Representative
Teleperformance USA
09.2022 - Current
Medical Assistant
Memphis Children's Clinic
08.2022 - 09.2022
Medical Assistant
Phlebotomy solutions
09.2021 - 12.2021
Student Medical Assistant
Elite Pediatrics and Adolescent Medicine
06.2021 - 08.2021
Student Medical Assistant
West Cancer Center
04.2021 - 05.2021
Caregiver
Truelove's In-Home Health Care
01.2020
Call Center Agent
Conduit Global
12.2019 - 05.2020
Call Center Representative
Genesco
12.2018 - 06.2019
YPlay Attendant
YMCA Fun
12.2018 - 03.2019
Sales Associate
Family Dollar
06.2018 - 09.2018
Cashier/Customer Service
Save A Lot
10.2017 - 12.2017
Boys and Girls Club Job Seeker
07.2016 - 10.2017
No Degree - Medical Assistant
Concorde Career College
GED -
Hopeworks
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