Mason Hanna
Salt Lake City,UT
Summary
Dynamic and results-oriented professional with a proven track record at Grand America Hotel and In-N-Out Burger. Excelled in roles requiring exceptional time management, leadership, and customer service skills. Demonstrated ability to enhance customer satisfaction and streamline operations, significantly reducing waste while maintaining optimal stock levels. Expert in food safety and quality assurance, committed to excellence in fast-paced environments, and have a great ability to solve problems through my quick decision-making.
Overview
3
3
years of professional experience
Work History
Busser/Runner/Server/Line Cook/Food Expediter
Grand America Hotel/SOGC
03.2022 - Current
- Tables are cleaned, sanitized, and set quickly to ensure a quality-looking table and provide them for customers.
- I am running food professionally yet timely to ensure short wait times and balance quality service.
- I serve tables respectfully, and promptly, ensuring quality service meeting all the customer's needs and wants.
- Cooking food on the line with chefs and other cooks to provide the food in a timely manner and working well as a team as well as following directions, specific timing, and order of food preparation.
- Expediting food showing knowledge in the restaurant menu, providing a more efficient transfer of food from the back of house to the front of house.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Associate
In-N-Out Burger
08.2021 - 03.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Implemented strategies to increase customer satisfaction and overall efficiency.
- Focused on inventory processes, reducing waste, and ensuring optimal stock levels were maintained.
Education
Bachelor of Arts -
University of Utah
Salt Lake City, UT05.2025
High School Diploma -
Santa Margarita Catholic High School
Santa Margarita06.2021
Skills
- Time Management
- Conflict Mediation
- Quality Assurance
- Food Safety
- Training and coaching
- Customer service
- Multitasking
- Problem-Solving
- Decision-Making
- Integrity
- Leadership
- Communication
Affiliations
- Pi Kappa Phi Fraternity
Additional Information
References upon request.
Timeline
Busser/Runner/Server/Line Cook/Food Expediter
Grand America Hotel/SOGC
03.2022 - Current
Associate
In-N-Out Burger
08.2021 - 03.2022
Bachelor of Arts -
University of Utah
High School Diploma -
Santa Margarita Catholic High School
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