Mason Highley
McMinnville,OR
Summary
Proven leader with extensive experience in staff management and operations optimization, notably at Safesplash. Excelled in driving sales growth and enhancing customer satisfaction through effective team leadership and inventory control. Skilled in staff development and training, ensuring high-quality service delivery and operational excellence. Demonstrates strong decision-making and employee relations, contributing to significant business development.
Overview
4
4
years of professional experience
Work History
Lead cook/cashier/server
walnut city lanes
09.2024 - 04.2025
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Assistant General Manager
Safesplash
09.2022 - 08.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Lifeguard
McMinnville Aquatic Center
05.2021 - 01.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Educated patrons on safety protocols and enforced safety rules.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
GED -
Mcminnville High School
Mcminnville, OR03.2022
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Business Development
- Sales Techniques
- Staff hiring
- Staff training/development
- Decision-Making
- Team Leadership
- Schedule Management
- Training Management
- Quality Assurance
- Records Organization and Management
Accomplishments
- Supervised team of 15 staff members.
- Started as an employee ended as an Excellent AGM
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Ran 3 entire Swim schools under SafeSplash
Additional Information
I strive to be at the top my goal is to grow with any company im with.
one of my hobbies is bowling that takes up most of my free time with practice leagues and tournaments.
Timeline
Lead cook/cashier/server
walnut city lanes
09.2024 - 04.2025
Assistant General Manager
Safesplash
09.2022 - 08.2024
Lifeguard
McMinnville Aquatic Center
05.2021 - 01.2022
GED -
Mcminnville High School
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