MASON HILL
Broken Arrow,OK
Summary
Experienced sales professional with 2+ years of expertise in leadership, coaching, and conflict resolution. Proven track record of driving customer satisfaction and sales performance. Skilled in utilizing analytical abilities for continuous improvement and leveraging digital tools to enhance conversion rates. Ambitious and eager to apply these competencies in a dynamic insurance sales role, with a focus on achieving top-tier customer engagement and team performance.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Party Perfect Linen & Event Rentals
06.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as 100 pounds.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
Sales Representive
E3
09.2023 - 01.2024
- Managed online sales operations, effectively handling warm leads
- Demonstrated quick-thinking and effective communication in high-pressure situations
- Exhibited strong objection handling skills, ensuring customer satisfaction
- Maintained detailed records of customer contact information for follow-up calls
- Displayed competitive spirit in a performance-based environment, consistently reaching out to potential customers
- Energized team by sharing competitive insights, fostering a high-achievement culture.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Mentored new team members on sales software system operation.
- Processed refunds and exchanges in accordance with company policy.
Sales Manager
Launch Car Wash
08.2022 - 08.2023
- Spearheaded a dynamic sales team, focusing on enhancing customer satisfaction and experience
- Implemented weekly coaching and role-playing sessions, improving team's sales performance and resilience
- Exemplified leadership, successfully resolving customer complaints and deescalating conflicts
- Achieved and maintained a high conversion rate, surpassing set targets
- Boosted team's performance through innovative sales strategies, leading to improved customer experience
- Eager to leverage analytical skills to drive projects and exceed expectations.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Implemented systems and procedures to increase sales.
Education
High School Diploma -
Victory Christian School
Tulsa, USA05.2021
Skills
- Leadership Coaching
- Conflict resolution
- Analytical thinking
- Continuous improvement
- Customer satisfaction
- Sales performance
- Customer engagement
- Conversion rate optimization
- Team building
- Problem-solving
- Communication skills
- Order Preparation
References
- Jaden Hook, LAUNCH CAR WASH, Jadenhook@launchcarwash.com, +1 918 924 6018
- Caleb Fowler, E3, Calebfowler@gmail.com, +1 918 734 9358
Hobbies and Interests
I enjoy playing golf on the weekends and engaging friendly sports like pickle ball.
Timeline
Warehouse Worker
Party Perfect Linen & Event Rentals
06.2024 - Current
Sales Representive
E3
09.2023 - 01.2024
Sales Manager
Launch Car Wash
08.2022 - 08.2023
High School Diploma -
Victory Christian School
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