Mason Ikirt
Las Vegas,NV
Summary
Proven to enhance guest satisfaction and streamline operations, I leveraged exceptional communication and multitasking skills at LVSA and Broadway Kids Academy. Specializing in customer service and office management, I effectively resolved disputes and improved guest experiences, contributing to a welcoming atmosphere and efficient administrative support.
Overview
2
2
years of professional experience
Work History
Coordinator's Assistant
LVSA
03.2024 - Current
- Gather and organize materials to support operations.
- Inventory and order office supplies to maintain availability of products.
- Handle incoming and outgoing shipping and receiving activities.
- Utilize office management software to record and track customer information.
- Inform and support business leaders through consistent communication and administrative support duties.
- Support staff on special assignments and ad hoc projects.
- Process incoming and outgoing mail and packages according to established procedures.
- Keep office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Gather and organize materials to support operations.
Guest Greeter
Broadway Kids Academy
01.2022 - 01.2024
- Assisted with special events coordination, ensuring seamless execution of setup and registration processes.
- Participated in regular team meetings to discuss best practices, share feedback, and brainstorm ways to enhance overall guest experience.
- Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
- Facilitated a welcoming atmosphere by engaging guests in light conversation while waiting for assistance or service completion.
- Improved guest satisfaction by providing warm and welcoming greetings upon arrival.
Education
GED -
Private Tutor
Las Vegas, NV06.2024
Skills
- Customer Service
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Exceptional communication
- Guest Relations
Timeline
Coordinator's Assistant
LVSA
03.2024 - Current
Guest Greeter
Broadway Kids Academy
01.2022 - 01.2024
GED -
Private Tutor