Mason Keith
Springfield,MO
Summary
Experienced Loan Officer and Business Analyst adept at assessing customer needs, providing suitable products and solutions, and handles complex analysis using in-depth knowledge of banking products, banking services, credit, business requirements, and software development. Develops strong customer relationships by providing excellent service and developing strong professional relationships.
Overview
5
5
years of professional experience
Work History
Business Analyst
Next Level Solutions
07.2024 - 11.2025
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to gather requirements and define project scopes.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Used data analytics tools to analyze business trends and aid in decision-making. Develop skills to interpret and present data insights that drive improvements in business processes
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
LOAN OFFICER
FREEDOM BANK OF SOUTHERN MISSOURI
07.2021 - 07.2024
- Developed strong relationships with customers through high levels of customer service.
- Interview loan customers and prepare credit application packets.
- Evaluated loan applications to assess creditworthiness and financial stability.
- Developed customized loan solutions to meet client needs while adhering to bank policies.
- Collaborate with loan assistants to see that correct documents for the loan are prepared, executed and processed in accordance with banking regulations and Bank policies.
- Manage portfolio with respect to correcting credit exceptions, maintaining collateral insurance, and collecting past due loan payments.
- Complete loan renewals and modifications.
PRODUCT SUPPORT REPRESENTATIVE
JACK HENRY & ASSOCIATES
06.2020 - 06.2021
- Provided product support for customer inquiries received via telephone, internet, instant message, email, or self-service systems
- Assist customers with new account setup, performing maintenance on existing accounts, assisting in validating accuracy of account data.
Education
Bachelors of Administration Management - Marketing Research
- GPA: 3.49
- Dean's List (2018, 2020, 2021)
Skills
- Analytical and Critical Thinking
- Document Analysis
- Requirements gathering
- Oral and Written Comprehension
- Solution Planning
- Credit Application Review
- Networking and Partnership Development
- MS Office Expertise
- Silverlake and FISERV Expertise
- Duck Creek Expertise
- Customer Relationship Management
- Financial Services
- P&C Insurance
- Software Development
- Lending School Certification
- Agriculture Lending School Certification
- AINS designation
Affiliations
- KENZIE HILL (Next Level Solutions) (417-224-8816)
- ALIX COOPER (Next Level Solutions) (417-214-7730)
- DENNIS BAKER (Freedom Bank of Southern Missouri) (417-847-7390)
Timeline
Business Analyst - Next Level Solutions
07.2024 - 11.2025
LOAN OFFICER - FREEDOM BANK OF SOUTHERN MISSOURI
07.2021 - 07.2024
PRODUCT SUPPORT REPRESENTATIVE - JACK HENRY & ASSOCIATES
06.2020 - 06.2021
MISSOURI STATE UNIVERSITY, Glass College of Business - Bachelors of Administration Management, Marketing Research