Mason Lucas
Middleton,WI
Summary
Innovative leader with a strong background in team management and performance improvement. Known for fostering a collaborative environment and facilitating communication to enhance operational efficiency and drive overall success.
Overview
5
5
years of professional experience
Work History
Fashion Team Lead/Auto Care Center Coach
Walmart
Janesville, WI
04.2025 - Current
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts. (Sales increased by 17.2% in three areas year-to-date).
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Monitored performance metrics to identify areas for improvement and drive team success.
- Enabled continuous improvement and skill development by providing constructive feedback to team members.
- Coordinated schedules to optimize workflow and allocate resources effectively.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Streamlined project execution and resolved issues by facilitating communication between departments.
- Facilitated communication between departments to streamline project execution and resolve issues quickly.
- Led team to achieve operational efficiency through effective task delegation and workflow optimization.
- Trained new associates on company policies, procedures, and safety protocols to ensure compliance.
Direct Support Professional
Dungarvin
Janesville, WI
08.2021 - 04.2025
- Implemented individualized care plans, ensuring adherence to best practices and regulatory standards.
- Collaborated with multidisciplinary teams to develop and enhance support strategies tailored to client needs.
- Monitored client behavior and documented progress, providing insights for team assessments and interventions.
- Facilitated daily living activities for individuals with disabilities, promoting independence and quality of life.
- Trained new staff on effective support techniques and organizational policies to ensure consistency in care delivery.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Education
Bachelor of Science - Business Administration And Management
University of Wisconsin, Whitewater
Whitewater, WI05.2024
Associate of Arts - Communications
Illinois Valley Community College
Oglesby05.2021
Skills
- Merchandising strategies
- Performance monitoring
- Schedule management
- Work Planning and Prioritization
- Team leadership
- Coaching and mentoring
- Conflict resolution
Timeline
Fashion Team Lead/Auto Care Center Coach
Walmart
04.2025 - Current
Direct Support Professional
Dungarvin
08.2021 - 04.2025
Bachelor of Science - Business Administration And Management
University of Wisconsin, Whitewater
Associate of Arts - Communications
Illinois Valley Community College