Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Timeline
Generic

Mason Malone

Plainfield,IL

Summary

An experienced customer relations professional in the hospitality industry. Know for exceptional customer service and teamwork skills, adept at problem-solving and communication. Has shown proficiency in demonstrating strong ability in asset management and collaboration in multiple work environments. Displayed a firm commitment to ethics and sportsmanship, enhancing conflict resolution skills. Quick learner always looking for new challenges to enhance skill sets. High interest in business, sales, and management with a strong desire to contribute positively to organizational success and growth.

Overview

7
7
years of professional experience

Work History

Server/Barback

Chop'd
Plainfield, Illinois
05.2020 - Current
  • Assisted management and the front and back of house
  • Deliver attentive support to clients, accurately handle requests, and ensure timely completion of tasks
  • Assist bartenders by restocking supplies, maintaining cleanliness, and preparing beverages
  • Collaborate with kitchen and bar staff to ensure a seamless dining experience for guests

Internship

Focal Finishes
Bensenville, Illinois
05.2023 - 08.2023
  • Oversee and manage inventory of paint, coating, and adhesive manufacturing equipment
  • Gain knowledge of the wood coating, color matching, and application equipment industry
  • Experienced first-hand knowledge of a small business

Hockey Referee

USA Hockey
Chicago
01.2018 - 07.2021
  • Commitment to following strong ethical and inclusive guidelines in decision making
  • Ensure fair play and sportsmanship during hockey games by enforcing rules and regulations, making unbiased decisions, and maintaining game control
  • Facilitate communication between players, coaches, and parents to address and resolve conflicts

Education

Business Marketing -

Iowa State University
Ames, Iowa
05-2026

Skills

  • MS Office
  • Microsoft Excel
  • Customer Service
  • Teamwork
  • Customer relationship management
  • Project management
  • Problem-Solving

Accomplishments

  • Hockey Team Captain, Orland Park Vikings Hockey Club, 2017-2018
  • Hockey Team Captain, Chicago Hawks Hockey Club, 2020-2022
  • Creator and Producer of 'The Filthy Flow Show' Hockey Podcast

Volunteer Experience

  • Vacation Bible School Group Leader
  • Learn to Skate Hockey Coach
  • Abraham Lincoln National Cemetery
  • Special Olympics
  • Soup Kitchen

References

  • Brian Perla, Focal Finishes, (847)-507-5688, brianperla@gmail.com
  • Jason Gwynne, Manager At CHOPD, (305) 304-4521, fishgwynne@gmail.com
  • Cody Ernst, Kitchen Manager, (312) 448-1036, ernst.cody@yahoo.com

Timeline

Internship

Focal Finishes
05.2023 - 08.2023

Server/Barback

Chop'd
05.2020 - Current

Hockey Referee

USA Hockey
01.2018 - 07.2021

Business Marketing -

Iowa State University

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Mason Malone