Mason Martinez
Fairhope
Summary
Hospitality professional with a proven track record in delivering exceptional service in dynamic environments. Achieved high guest satisfaction through effective teamwork and composure under pressure, contributing to successful events such as the Masters Golf Tournament. Developed culinary expertise as a baker apprentice, enhancing product quality and food safety standards while promoting collaboration in diverse teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Baker Apprentice
Publix
Daphne
02.2026 - Current
- Knead dough manually or with the aid of a kneading machine
- Uniformly mix ingredients using automated equipment such as blenders and mixers
- Acquired expertise in operating complex industrial mixing machines to improve production processes.
- Established production schedule and set daily production quotas to meet demand
- Maintain a clean and hygienic work area in accordance with health and safety regulations
- Decorate baked products by applying icings, toppings and glaze to achieve a finished appearance
- Conducted research to develop original recipes, enhancing product variety and customer satisfaction
- Directed and supervised production staff activities to ensure product quality and compliance with standards
- Implemented organized storage practices for baking utensils and supplies to optimize workspace efficiency.
- Maintained baking equipment to support efficient operations
Server
The Grand Hotel Golf Resort & Spa
Fairhope
11.2025 - Current
- Delivered exceptional customer service, ensuring each guest had a memorable dining experience
- Guided guests in menu selections, detailed daily specials, and ensured accurate food and beverage orders
- Managed timely delivery of food and drinks, ensuring attention to detail and presentation standards
- Proactively followed up with guests during dining experience to confirm satisfaction and address needs
- Maintained cleanliness and organization of the dining area to uphold a welcoming atmosphere
Server
Gumbo Bros
Nashville
12.2024 - 06.2025
- Provided outstanding assistance to customers
- Assisted with menu selection, provided specials, took orders, delivered food and drinks, and followed up to ensure guest satisfaction
- Focused on cleanliness and organization in dining area
Food and Beverage Associate
Holston House
Nashville
05.2023 - 06.2025
- Gained comprehensive understanding of food and beverage operations by working in each division
- Delivered exceptional customer service by accommodating guest needs and preferences
- Collaborated with team to uphold high standards of guest satisfaction
- Trained new employees in Host, Food Runner, and Barback
- Contributed to Unbound Collection by Hyatt experience
Intern
The Grand Hotel Golf Resort and Spa
Fairhope
05.2022 - 08.2022
- Trained new hires on specific IRD server duties and responsibilities
- Delivered accurate information to guests and resolved complaints, ensuring guest satisfaction
- Performed various duties, maintaining high service delivery standards
Food Service Associate
The Masters at Augusta National Golf Club
Augusta
03.2021 - 03.2022
- Engaged with patrons to deliver exceptional service and enhance their dining experience
- Prepared and served meals for Press and Masters Members, ensuring adherence to quality standards
- Organized stock and inventory for streamlined access, supporting operational efficiency
Intern
Orienta Beach Club
Mamaroneck
05.2021 - 08.2021
- Prepared and served meals for events and weddings, ensuring guest satisfaction and memorable experiences
- Cooked in high-volume kitchens, enhancing cooking and communication skills
- Assisted front desk staff with guest check-ins and inquiries.
- Coordinated room setups for events and meetings at the resort.
- Supported housekeeping team in maintaining cleanliness and organization.
Education
Bachelor of Science - Culinary Arts - Concentration in Service Management
Nicholls State University
Thibodaux, LASkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Task prioritization
- Menu memorization
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Open Table Software
- Anticipated guest needs
- Maintained cleanliness and organization
- Food safety compliance
- Baking techniques
- Pastry preparation
- Glazing techniques
- Food presentation
Certification
- Servsafe Food Protection Manager
- TIPS
- TABC Server Permit
Timeline
Baker Apprentice
Publix
02.2026 - Current
Server
The Grand Hotel Golf Resort & Spa
11.2025 - Current
Server
Gumbo Bros
12.2024 - 06.2025
Food and Beverage Associate
Holston House
05.2023 - 06.2025
Intern
The Grand Hotel Golf Resort and Spa
05.2022 - 08.2022
Intern
Orienta Beach Club
05.2021 - 08.2021
Food Service Associate
The Masters at Augusta National Golf Club
03.2021 - 03.2022
Bachelor of Science - Culinary Arts - Concentration in Service Management
Nicholls State University