Mason Mesina-Rowe
Pomona,CA
Summary
Dynamic Senior Transaction Manager at Cox Automotive with a proven track record in creative problem-solving and transaction oversight. Expert in risk assessment and conflict resolution, I enhance operational efficiency and ensure client satisfaction. Skilled in Microsoft Office tools, I drive improvements that streamline processes and elevate service quality.
Overview
6
6
years of professional experience
Work History
Senior Transaction Manager
Cox Automotive
Glendora, CA
09.2021 - Current
- Address and resolve various technical, financial, and general client issues over the phone, and through email.
- Oversee the company escrow account to manage all incoming wire transfers from clients, aligning with all user account information.
- Demonstrate creative problem-solving skills, resolving escalations efficiently and effectively for all existing parties in a sale.
- Monitor progress of transactions and identified areas for improvement or corrective action.
- Act as an intermediary in negotiations between buyers and sellers during the closing of sales to ensure that transactional requirements are met successfully in a timely manner.
- Conduct comprehensive research and data analysis to assess vehicle history checks and client identities to eliminate fraud.
Internship/ Business Systems Analyst
Loop Worldwide
, Remote
05.2021 - 12.2021
- Documented new application system and user interface requirements
- Created data and system workflows as part of the system requirements to provide for the software development team
- Created user stories/journeys to depict the user experience of the new platform
- Created business requirement documentation which was a detailed outline of the required features and functionality for the new application which also included screen mockups
Loan Imaging Coordinator
American Advisors Group
Irvine, CA
08.2020 - 09.2021
- Collaborated daily with the post-closing manager to maintain daily operations and consistently maintain optimal production levels.
- Audit all loan borrower information within a file to ensure that all necessary components are finalized for the next department.
- Analyze current department process flows, and successfully implement new, streamlined processes, which further decrease turnaround time between each department.
- Generated SOPs and job aids for the new, improved workflows to train all incoming new hires.
- Proposed new, streamlined processes for final approval with the company director for implementation.
- Sign and review pertinent lender documents that are essential to the approval of the loan.
- Collaborate with collateral, funding, and closing departments to locate specific or original documents.
Front Desk Receptionist
LA Fitness
Highland, CA
11.2018 - 08.2020
- Checked in members and guests, as well as provided information on amenities and policies.
- Reported facility maintenance problems, and addressed customer complaints.
- Collaborated with the sales department to appropriately direct customer calls and inquiries.
- Oversaw and updated all members' personal account information.
- Observed members' billing reports to resolve outstanding balances due on accounts.
Education
MBA - Global Business Emphasis
University Of Redlands
Redlands, CA04.2024
Bachelor of Science - Business Administration
University Of Redlands
Redlands, CA12.2020
Skills
- Project Coordination/Oversight
- Transaction information analysis
- Excellent auditing and attention to detail
- Outstanding customer service
- Microsoft Office tools (Excel, PowerPoint, Word, etc)
- Risk assessment and solution
- Conflict resolution and de-escalation
- Adaptability and flexibility
- Creative problem solving
Timeline
Senior Transaction Manager
Cox Automotive
09.2021 - Current
Internship/ Business Systems Analyst
Loop Worldwide
05.2021 - 12.2021
Loan Imaging Coordinator
American Advisors Group
08.2020 - 09.2021
Front Desk Receptionist
LA Fitness
11.2018 - 08.2020
MBA - Global Business Emphasis
University Of Redlands
Bachelor of Science - Business Administration
University Of Redlands
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