Mason Norman
Summary
Dynamic leader with extensive experience in management at Trulieve, excelling in inventory accuracy and customer service. Demonstrates the ability to enhance team performance and drive sales through effective training and compliance adherence. Skilled in a collaborative environment, ensuring operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
San Angelo, Texas
08.2025 - Current
- Supervised daily operations, optimizing workflow and enhancing customer satisfaction.
- Trained and mentored new baristas on beverage preparation and customer service.
- Resolved customer complaints with professionalism, improving overall customer experience.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance, ensuring adherence to quality standards and supporting team development.
- Managed inventory levels, ensuring stock availability.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Assistant General Manager
Trulieve
Cape Coral, US
06.2024 - 08.2025
- Lead and coach teams to deliver exceptional customer experiences in line with company service standards.
- Assisted General Manager in planning and executing strategies that improved service standards and sales performance.
- Collaborate with the General Manager to train, develop, and hold showroom staff accountable to service and performance objectives.
- Oversee daily store operations to ensure compliance with Trulieve policies and regulatory requirements.
- Monitor Dispensary Associate interactions to ensure appropriate communication and professional conduct.
- Address and resolve patient issues and escalations with professionalism and urgency.
- Managed queue through Waitly, facilitating efficient customer processing and enhancing team communication.
- Managed scheduling and staffing to fulfill operational requirements.
- Uphold loss prevention policies and maintain full compliance with HIPAA confidentiality standards.
Associate Inventory Manager
Trulieve
Fort Myers, US
02.2024 - 06.2024
- Performed regular cycle counts (daily, weekly, monthly) to ensure inventory accuracy.
- Conducted inventory audits with the General Manager to maintain data integrity.
- Implemented corrective actions based on inventory findings and audits.
- Performed system adjustments and participated in root cause analysis for discrepancies.
- Coordinated inventory and compliance team activities.
- Monitored warehouse transactions to ensure timely shipping, receiving, and internal transfers.
- Followed established audit programs and physical inventory procedures.
- Logged receipts and maintained detailed documentation to support inventory accuracy.
- Collected, audited, and filed all compliance documentation to meet state regulatory standards.
Shift Supervisor
Trulieve
North Fort Myers, US
11.2023 - 02.2024
- Provided leadership on the sales floor; drove sales and delivered excellent customer service.
- Oversaw key-holder responsibilities, including store opening/closing and staff supervision.
- Managed cash handling, balanced registers, and minimized shrink and cash shortages.
- Trained and mentored staff on product knowledge, SOPs, and compliance procedures.
- Led onboarding and continuous training for new and existing team members.
- Assisted General and Assistant Managers in daily operations and administrative tasks to streamline processes.
- Ensured compliance with all state cannabis regulations and internal SOPs.
- Facilitated team communication and recognition initiatives in collaboration with management.
- Engaged in professional development and mentored team members to support their growth.
Greenhouse Manager
WILLIAMS MAGICAL GARDEN CENTER & LANDSCAPE
Naples, US
05.2022 - Current
- Supervise daily operations of a greenhouse specializing in rare tropical species.
- Identify and manage pests and fungal threats to ensure plant health.
- Propagate and cultivate a diverse range of plants to maintain a vibrant, thriving greenhouse environment.
- Maintain accurate inventory records of all plant stock.
- Engage with the local community through educational outreach and plant education initiatives.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ01-2029
HIGH SCHOOL DIPLOMA -
Island Coast High School
FLSkills
- Leadership
- Inventory Management
- Analysis
- Sales
- Customer Service
- Food Service Management
- Product Display
- Time Management
- Food Safety
- Team Leadership
- Safety Standards
- Operations Management
Certification
- Food Safety Manager Certification
Timeline
Shift Supervisor
Starbucks
08.2025 - Current
Assistant General Manager
Trulieve
06.2024 - 08.2025
Associate Inventory Manager
Trulieve
02.2024 - 06.2024
Shift Supervisor
Trulieve
11.2023 - 02.2024
Greenhouse Manager
WILLIAMS MAGICAL GARDEN CENTER & LANDSCAPE
05.2022 - Current
Bachelor of Science - Biological Sciences
Arizona State University
HIGH SCHOOL DIPLOMA -
Island Coast High School