Resolve complex activation, number-porting, device, billing, and account concerns to ensure a seamless customer experience
Build strong customer relationships through needs-based selling, competitive positioning, objection handling, and post-sale support
Consistently pursue individual sales and conversion goals while maintaining a customer-first, needs-based approach.
Retail Sales Manager
AT&T Mobility
Metairie, LA
11.2023 - 10.2025
Led team in achieving daily sales targets through effective coaching and performance management.
Developed and implemented training programs to enhance product knowledge among staff.
Analyzed sales data to identify trends, optimize inventory management, and improve customer experience.
Oversaw merchandising strategies to maximize product visibility and drive foot traffic in-store.
Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Retail Sales Consultant
AT&T Mobility
New Orleans, LA
08.2021 - 2023
Assisted customers in selecting products, ensuring alignment with their needs and preferences.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Intern Agent
Mass Mutual Life Insurance Company
01.2017 - 01.2019
Marketed Life and Disability Insurance.
Hands on experience in producing accurate illustrations for targeted clients.
Participated as a Mass Mutual Rep in partnership with (AARP).
Education
Bachelor of Arts - Sport Administration,Sports Commerce Focus, Business
Louisiana State University (LSU)
Baton Rouge, LA
7 2021
High School Diploma -
Saint Augustine High School
New Orleans, LA
4 2017
Skills
Marketing and Advertising
Social Media Expertise
Policy and Procedure Adherence
Organization
Equipment installations and maintenance
Team building
Additional Information
AWARDS AND ACKNOWLEDGEMENTS
, Earned Business Minor by completing the following courses:
- Marketing 3401, Finance 3715, Management 3200, Accounting 2000, Econ
2000/2010/2035
National Honor Society High School Graduate
Future Business Leader of America Award
2
Timeline
Field Sales Representative
AT&T Mobility
10.2025 - Current
Retail Sales Manager
AT&T Mobility
11.2023 - 10.2025
Retail Sales Consultant
AT&T Mobility
08.2021 - 2023
Intern Agent
Mass Mutual Life Insurance Company
01.2017 - 01.2019
High School Diploma -
Saint Augustine High School
Bachelor of Arts - Sport Administration,Sports Commerce Focus, Business