Mason Ramirez
Peoria,AZ
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Respond and act appropriately to situational assessments, including criminal acts and physical and medical emergencies remaining alert, attentive, and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using a keen eye for detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security
Fat Tuesday
04.2023 - Current
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergencies calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called the police to report criminal acts.
- Ejected unruly patrons from the premises.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Assisted in training new security guards, ensuring they were well-versed in security procedures and venue policies.
- Enforced dress codes and refused objectionable attire.
- Performed pat-downs and bag searches.
- Responded quickly to emergencies to assess and deflect issues.
Security
Lucky's Indoor Outdoor
12.2022 - 04.2023
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Called the police to report criminal acts.
- Ejected unruly patrons from the premises.
- Ensured patron safety by effectively monitoring and controlling crowds promptly.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Responded quickly to emergencies to assess and deflect issues.
Security
Six Flags Hurricane Harbor
05.2021 - 08.2022
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored security cameras to maintain the safety and security of guests and staff.
- Conducted security inspections.
- Monitored guests for compliance with safety and security protocols, raising any issues with security.
- Operated metal detector
Sales Associate
Zumiez
11.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges, and refunds following store policy.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customers to better uncover individual needs.
Cashier
Home Depot
04.2018 - 08.2018
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelor of Arts - Criminal Justice
Simpson College
Indianola, IA04.2024
Skills
- Crowd Control
- Patience and Tolerance
- Integrity and Honesty
- Identity Verification
- Alcohol awareness
- De-Escalation Techniques
- Emergency Response
- Team Player
- Honest and Dependable
- Team Leadership
- Martial Arts
Certification
Title 4 Basic Liquor Law Training
Hobbies
Amateur Kickboxer, also competing in other martial arts such as Jiu-Jitsu and Boxing.
Timeline
Security
Fat Tuesday
04.2023 - Current
Security
Lucky's Indoor Outdoor
12.2022 - 04.2023
Security
Six Flags Hurricane Harbor
05.2021 - 08.2022
Sales Associate
Zumiez
11.2018 - 01.2021
Cashier
Home Depot
04.2018 - 08.2018
Bachelor of Arts - Criminal Justice
Simpson College
Title 4 Basic Liquor Law Training
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