Mason Rupp
St. Augustine,Florida
Summary
Focused Stocker, considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Effective at working in fast-paced grocery environments to restock and appealingly arrange merchandise. Upbeat and friendly team player with a good attitude and willingness to take on any task. Talented restaurant team members with a strong background in FOH. Works great with team members and seeks out customer service moments. Knowledgeable in cleaning and sanitation, restocking, and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
2
2
years of professional experience
Work History
Grocery Stock Clerk
Publix Grocery
10.2023 - 02.2024
- Increased customer satisfaction with prompt assistance, answering questions, and locating items as needed.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Optimized end cap displays to highlight seasonal items or special promotions, driving increased sales for key products.
- Assisted in training new team members on proper stocking techniques and best practices for maintaining a well-organized store environment.
- Maintained product knowledge to better assist customers with dietary restrictions, preferences, or inquiries about specific items.
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
CFA - Front of House Team Member
Chick-fil-A
06.2022 - 06.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established a welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
Education
No Degree - Biology
Florida Southern College
Lakeland, FL12.2027
High School Diploma -
Erie First Christian Academy
Erie, PA06.2023
Skills
- Guest Relations
- Workplace Cleanliness
- Team Collaboration
- Warehouse Safety
- Loading and unloading
- Organization
Timeline
Grocery Stock Clerk
Publix Grocery
10.2023 - 02.2024
CFA - Front of House Team Member
Chick-fil-A
06.2022 - 06.2023
No Degree - Biology
Florida Southern College
High School Diploma -
Erie First Christian Academy
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