MASON SCHERTZ
Menards
Oshkosh,WI
2027
years of professional experience
Cashier with front-line support experience handling high-volume retail transactions while troubleshooting POS terminals, network-connected scanners, and transaction software. Bridges customer service and technical issue resolution, handling 6+ checkout issues per shift to keep checkout lanes moving, support hardware deployment, and document fixes clearly for the IT team. Delivers calm, client-facing communication in fast-paced service settings.
Work History
Associate
- Handled 25-300 customer orders daily while keeping payment processing accurate and service moving smoothly.
- Operated point of sale systems to ring up purchases, answer questions, and keep checkout lines moving.
- Maintained a clean, stocked front area and supported smooth customer flow during busy shifts.
- Supported store opening procedures, cash register operation, and closing tasks with reliable attention to detail.
Founder
- Managed [number] client appointments weekly to keep scheduling organized and reduce booking conflicts.
- Managed scheduling and pricing for client bookings, balancing availability with consistent service delivery.
- Maintained equipment and tracked routine upkeep to support reliable daily operations.
- Strengthened client satisfaction through responsive communication, follow-up, and organized front-line support.
Volunteer
- Prepared meals and set up serving areas to keep service running smoothly during busy shifts.
- Kept dining and serving spaces clean, organized, and ready for the next meal period.
- Worked with other volunteers to coordinate tasks and maintain a steady flow of meal service.
Volunteer
- Provided dependable pet care support, including feeding, cleaning, and monitoring animal areas.
- Maintained clean, organized facility spaces to support a safe and welcoming environment.
- Supported adoption activities by greeting visitors, answering basic questions, and helping coordinate next steps.
Associate
- Delivered fast, accurate service across high-volume food orders while keeping work areas clean and organized.
- Used point of sale systems to enter orders, process payments, and support smooth checkout flow.
- Balanced the cash drawer carefully and followed payment processing procedures to reduce register errors.
- Supported shelf stocking and inventory control to keep supplies available for daily operations.
- Followed store opening procedures and store closing procedures to maintain readiness and shift handoff consistency.
Cashier
5 Months- Troubleshoot point of sale systems, scanners, and register issues in real time to keep transactions moving.
- Use conflict de-escalation and active listening to address customer concerns with a calm, professional approach.
- Support store opening and closing procedures, organize front desk tasks, and collaborate with teammates during busy shifts.
Education
High School Diploma
Skills
Enterprise tech troubleshooting
Hardware connectivity
Incident triage
Client communication
Conflict de-escalation
Team collaboration
Point of sale systems
Cash drawer reconciliation
Payment processing
Shelf stocking
Cash register operation
Drawer balancing
Inventory control
Store opening procedures
Store closing procedures
Front desk operations
Telephone etiquette
Complaint handling
Multitasking under pressure
Timeline
Cashier
Menards
06.2026 - CurrentRead More
Oshkosh West High School
High School Diploma
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