Mason Tanner
Tesla
Saratoga Springs,UT
3
years of professional experience
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic and critical thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Data Labeler
1 Year 6 Months- Ensures accurate label placement within a wide scope of dynamic video types across multiple projects to enhance AI models.
- Implements improvements in labeling workflows, resulting in an increased throughput of videos.
- Collaborates with leadership teams to streamline labeling processes and reduce downtime.
- Trains new team members on labeling protocols accurately and efficiently.
- Conducts quality assurance of labels across several projects for compliance with project standards and changing ontology.
- Collaborates with team members to resolve labeling discrepancies promptly.
- Contributes to overall team success by meeting or exceeding individual metrics daily.
Sales Professional
5 Months- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Customer Service Supervisor
1 Year 1 Month- Guided 20+ team members to deliver high quality, hospitable service while consistently upholding established standards.
- Supervised daily operations, increasing customer satisfaction scores by 15% and improving overall service efficiency.
- Trained and mentored team members on customer support best practices, reducing average onboarding time by two weeks.
- Coached employees through daily workflows and complex escalations, resulting in a 25% increase in first-contact resolution for complex issues.
- Provided real-time support across multiple channels, resolving an average of 40+ daily internal queries to unblock team members and expedite issue resolution.
- Conducted weekly 1:1s and led team meetings for 20+ staff, utilizing customized weekly performance reports to drive an 18% increase in team productivity.
- Led regular customer service meetings across the department to review progress, identify challenges, and provide feedback.
- Maintained a 95% team performance average by conducting regular call monitoring, delivering actionable feedback, and implementing targeted monthly training sessions.
Personal Health Assistant
1 Year 4 Months- Customer Service Focus: Provide exceptional customer service to past, current, and future members.
- Communication Channels: Interact with members and providers through various communication methods.
- Case Management: Escalate cases to case managers, meet with leadership weekly to ensure timely resolution.
Education
High School Diploma
- Maintained Honor Roll status throughout my primary education.
- 3.8 GPA
Leadership in The 21st Century in Management - Management
Skills
Fast learning
Data annotation
Pattern recognition
Video annotation
Image labeling
Object recognition
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Excellent communication
Critical thinking
Timeline
Data Labeler
Tesla
02.2025 - CurrentRead More
Sales Professional
Tooele Valley Motorsports
08.2024 - 01.2025Read More
Customer Service Supervisor
MotivHealth
07.2023 - 08.2024Read More
Personal Health Assistant
MotivHealth
04.2023 - 08.2024Read More
Cyprus High School
High School Diploma
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University of Pennsylvania- Wharton
Leadership in The 21st Century in Management from Management
Read More