Mason Tolon
Maricopa,AZ
Summary
Adept at multitasking and efficient time management, I enhanced customer satisfaction at Flo's New Asian Cuisine and Fry's Food And Drug through exemplary service and order fulfillment. Skilled in cross-functional coordination and a quick learner, I significantly raised team performance and streamlined operations, demonstrating reliability and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
ClickList Associate
Fry's Food And Drug
20797 N John Wayne Pkwy, Maricopa, AZ 85139
12.2023 - 11.2024
- Maintained up-to-date knowledge on products and their locations, expediting the picking process and completing orders promptly.
- Participated in cross-training initiatives within the store to better understand all aspects of operations.
- Enhanced customer satisfaction by efficiently processing and organizing online orders.
- Reduced errors in order fulfillment with thorough accuracy checks and attention to detail.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Restraunt Server
Flo's New Asian Cuisine
788 E Baseline Rd Tempe, AZ 85283
09.2021 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Improved dining experience by providing prompt, attentive service to guests.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Primaviera Online School
2471 N Arizona Ave, Chandler, AZ 8522507-2024
Skills
- Order fulfillment
- Efficient time management
- Goal orientation
- Cross-functional coordination
- Quick learner
- Reliability
- Heavy lifting
- Packing and shipping
- Stocking and replenishing
Timeline
ClickList Associate
Fry's Food And Drug
12.2023 - 11.2024
Restraunt Server
Flo's New Asian Cuisine
09.2021 - 04.2023
High School Diploma -
Primaviera Online School