Mason Walker

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple terminals and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Preformed emergency server swaps, remote builds, NETePAY upgrades, and more.
• Regularly hits 7 case closures each work day

• Job duties are often performed in confined areas, in a cleanroom environment, secured at Intel facilities

• Technicians walk several miles per day and transport precision testing equipment used to validate Intel's Fabs

• Work is performed in high-pressure production cleanroom environment. Security and safety is the number one priority.

• Mechanical aptitude, manual dexterity and ability to lift/carry objects up to 50 pounds is required to properly do this job.

• Strict Cleanroom protocols, Safety protocols and PPE use are to be followed at all times

• FST requires we have technical understanding of process gas systems and hazards associated with working around chemicals

• Held 2 military occupational specialties (MOS) The first being 94Fox Computer detection system repair. The second 11Bravo Army Infantrymen.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Linked computers to network and peripheral equipment.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to emergencies with speed, efficiency and knowledgeable assistance.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.

• Maintained cleanliness and organization of front desk area.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• I want to be clear, this is a non-paid volunteer ministry I have participated in over several years.
• I've worked in 3 schools meeting kids where they are in life
• YoungLife Mission Statement includes

Young Life's mission is to introduce adolescents to Jesus Christ and help them grow in their faith

While I keep my beliefs generally to myself in a work environment, I feel obligated to disclose this is a big part of who I am.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Communicated orders from customers to native korean chefs.

• Provided support to help students with special needs learn and grow.
• Supported student learning objectives through personalized and small group assistance.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Primarily focused with educational learning Chemistry and Physics.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Kept accounts in balance and ran daily reports to verify totals.
• Educated patients by giving oral hygiene, plaque control and postoperative instructions.