Mason Ward
Hendersonville,NC
Summary
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Customer Sales Associate
Zips Car Wash
Arden, NC
01.2024 - Current
- Led the sales team in the Asheville region
- Assist customers with the management of memberships, sales, and accounts
- Assisted in closing the car wash, demonstrating responsibility and trustworthiness
- In charge of training new employees on sales
- Implemented upselling strategies to sell memberships or better car wash packages
- Ability to fix a conveyor system and install a central vacuum system
- Led a sales team that generates $250,000 in monthly revenue
Dishwasher/Cook/Restaurant Waiter
Baabals Ice Cream and Family Grill
Fletcher, NC
01.2022 - 01.2024
- Responsible for greeting and waiting on customers, preparing food, and maintaining a sanitary restaurant environment
- Ensured the happiness and satisfaction of customers through customer service skills and problem-solving
- Responsible for opening and closing the restaurant, as well as waiting, serving, cooking, and operating the cash register.
- Managed the restaurant alone some days demonstrating trust, responsibility, and management skills
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
Dishwasher/Cook/Head Groundskeeper
Campfire Grill
Flat Rock, NC
01.2021 - 01.2022
- Took care of the property with jobs including but not limited to mowing, weed eating, watering plants, sweeping, vacuuming, washing outdoor and indoor supplies, etc...
- As a cook and a dishwasher, both of these required me to work well with my team, and work hard and efficiently to make sure the customers were satisfied
- Maintained property with heavy machinery, with attention to detail to ensure a presentable property and restaurant
Education
High School Diploma -
Henderson County Early College
Flat Rock, NC01.2021
Skills
- Great customer service
- Hard and dedicated worker
- Property maintenance
- Groundskeeping
- People person
- Customer Engagement
- Complaint Management
- Product and brand promotion
- Suggestive Selling
- Teamwork and Collaboration
- Conflict Resolution
- Sales expertise
Accomplishments
- Phi Theta Kappa
- Honors Society through Blue Ridge Community College
- Top 10% of students at Blue Ridge Community College
- Alpha Rho Upsilon Chapter
Taekwondo
- Fakhoury Academy of Taekwondo
- First degree senior black belt in Taekwondo
- Member of the JTF (Jun Tong Federation)
- Worked for my black belt from 2017-2020
- Multiple time tournament winner
- Requires dedication and hard work
Affiliations
Key Club Member, 2022-Present
- In the Key Club, we organize events and fundraisers for the school
- Community service to elementary schools, soup kitchens, The Salvation Army, Kiwanis Club, and more
- Handles recruitment to the Early College by conducting interviews, and going to middle schools to advertise the school
Young Scientist Club Member, 2022-Present
- I have been a leading member of the Young Scientists Club of the Henderson County Early College since the club was introduced
- In this club we go visit elementary schools and help to teach kids about science and help improve their school experience
- Pen pals, and acting as mentors to the younger students
- 30+ hours volunteering with this club teaching kids
Fellowship of Christian Athletes 2018-Present
- I have been a member of FCA since 6th grade
- Athletes at schools meet and discuss christianity
Timeline
Customer Sales Associate
Zips Car Wash
01.2024 - Current
Dishwasher/Cook/Restaurant Waiter
Baabals Ice Cream and Family Grill
01.2022 - 01.2024
Dishwasher/Cook/Head Groundskeeper
Campfire Grill
01.2021 - 01.2022
High School Diploma -
Henderson County Early College