Frenesha Huey
San Antonio,Texas
Summary
A dependable, self-motivated, and solutions-orientated customer service advocate with 7 years of experience providing exceptional customer service. A mature and responsible professional eager to begin a career for a dynamic company with room for growth.
Overview
8
8
years of professional experience
Work History
Customer Sales Associate
Saleytics
10.2021 - Current
- Making outbound calls to business merchants to help support their business with business tools and marketing resources
- Providing excellent customer services skills , listening skills , being attentive & supportive of each business
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
HARLAND CLARKE
08.2020 - 09.2021
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments on accounts and setting up payment plans
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Housekeeping
HILTON GARDEN INN
02.2019 - 06.2020
- Polished and sanitized floors, counters, bathtubs, and window sills
- Inspected each room for cleanliness, utilizing a checklist to meet company standards
- Furnished guests with clean linens and supplied rooms with toiletries.
Crew Member
MCDONALDS
09.2016 - 11.2018
- Kept restaurant lobby, front counter, drive-thru, kitchen, and restrooms neat and clean throughout the shift
- Entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in a person
- Drove team success by completing the assigned task quickly and accurately.
Education
Dental Assisting
University of Incarnate
San Antonio, TX06.2022
High School Diploma
Sam Houston High School
San Antonio, TX06.2019
Skills
- High-Energy Attitude
- Great with Technology
- Data Entry
- Problem-solving abilities
- Call Center Operations
- Quality assurance
- Retail sales customer service
- Credit card payment processing
- Computer Systems
- Office Functions
- Excellent people skills
- Exceptional customer service
- Friendly and Helpful
References
- Anne Englert, Parkway Associate Manager, 210-432-6123, anne@restoreeducation.org
- Amanda Poplawsky, Career Coach, 210-705-2332, Amanda.Popllawsky@questsa.org
Timeline
Customer Sales Associate
Saleytics
10.2021 - Current
Customer Service Representative
HARLAND CLARKE
08.2020 - 09.2021
Housekeeping
HILTON GARDEN INN
02.2019 - 06.2020
Crew Member
MCDONALDS
09.2016 - 11.2018
Dental Assisting
University of Incarnate
High School Diploma
Sam Houston High School
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