Mariah Harrell
Metuchen,NJ
Summary
Dedicated in providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and remaining calm in high stress situations. Committed to building long term relationships with coworkers and customers.
Overview
11
11
years of professional experience
Work History
Lead Customer Service Associate
Wawa
Edison/Rahway/Linden, NJ
10.2016 - Current
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Processed refunds for worn, damaged and broken merchandise.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Followed recipes and customer requests to prepare meals.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Check in vendors
- Assist manager with daily tasks
Night Supervisor
Wawa
Rahway, NJ
05.2020 - 09.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Trained employees in proper work procedures, and performance strategies, to optimize operations.
- Addressed customers' concerns, questions, and handled complaints.
- Enforced safety protocols to promote cost-effective, safe handling of equipment and materials.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Associate
Dunkin' Donuts
Edison, NJ
03.2014 - 10.2016
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ05-2024
Associate of Arts - Psychology
Middlesex County College
Edison, NJ05.2021
High School Diploma -
John F Kennedy Memorial High School
Iselin, NJ06.2016
Skills
- Training and coaching
- Scheduling mastery
- Staff supervision
- Supervisory experience
- Cash transactions
- Excellent customer service proficiency
- Effective planning
- People skills
- Time management
- Conflict mediation
- Problem-solving abilities
- High-energy attitude
- Adaptive team player
- Positive attitude and energy
- Analytical and critical thinking
- Recordkeeping
Clubs & Organizations
The National Society of Leadership and Success
December 2022 - Present
Selected by campus administration to participate among top students in a leadership program including:
- Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session
- Speaker Events: Participated in seminars led by celebrities and best selling authors on topics such as leadership, time management, and goal setting.
- Success Networking Teams:
- Participated in peer based leadership development teams
- Experience in setting and achieving goals receiving coaching, coaching others, and holding others accountable to commitments.
Timeline
Night Supervisor
Wawa
05.2020 - 09.2021
Lead Customer Service Associate
Wawa
10.2016 - Current
Customer Service Associate
Dunkin' Donuts
03.2014 - 10.2016
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Associate of Arts - Psychology
Middlesex County College
High School Diploma -
John F Kennedy Memorial High School
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