Xavier Landers
New Milford,US
Summary
Experienced with team leadership, strategic planning, and operational management. Track record of fostering productive work environments and achieving set goals. Skilled in project management and customer relations, adept at driving team success and fostering a culture of continuous improvement. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Customer Service Associate
Applegreen Electric
Ridgefield, NJ
05.2025 - Current
- Established a protocol for conflict resolution.
- Improved underachieving team members' output.
- Provided actionable feedback.
- Prioritized multi-channel support for high-value customers.
- Handled escalated concerns on-site.
- Maintained a customer feedback loop.
- Recognized for operational improvements.
Assistant Director
Westwood Recreation Department
Westwood, NJ
06.2018 - Current
- Improved productivity for all yearly Westwood Program across multiple sites.
- Consistently met deadlines.
- Introduced project management methodologies.
- Aligned objectives across departments.
- Streamlined operational processes.
- Introduced goal-setting frameworks.
- Developed a performance management system.
- Tracked camper attendance and performance data.
- Engaged over 250 children at a time.
- Instilled trust-building skills.
- Created tailored activity plans.
- Addressed special requirements for campers.
- Resulted in a safer camp environment.
- Received overwhelmingly positive feedback.
Assistant Basketball Coach
Team Together
Passaic, NJ
09.2025 - Current
- Organized basketball clinics.
- Improved players' skills.
- Managed team conflict resolution.
- Assisted in budget planning with the athletic director.
- Emphasized mental discipline.
- Led team preparation.
- Built a culture of discipline and accountability.
- Focused on self-improvement.
- Optimized coaching staff.
Office Administrative Assistant
Rhode Island College
Providence, RI
10.2021 - 03.2023
- Prepared necessary documents.
- Ensured venues were properly equipped.
- Developed remote work protocols.
- Sent reminders for document submission deadlines.
- Acted as the first point of contact for visitors and clients.
- Trained junior administrative staff in office procedures.
- Enhanced office operations.
- Monitored document submission deadlines.
- Scheduled meetings and coordinated deadlines.
- Coordinated team-building activities for over 50 employees.
Education
Bachelor of Science - Political Science
Rhode Island College
Providence, RI01-2023
High School -
Westwood Regional High School
Township of Washington, NJ01-2019
Skills
- Negotiating customer resolutions
- Public speaking and presentation skills
- Customer service experience
- Program assessment
- Scheduling coordination
- Coaching and mentoring
Accomplishments
- Became Applegreen Supervisor in only six months
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Oversaw all Fall/Winter/Summer Activities in Westwood's Department program.
- Supervised team of 12 staff members.
- Achieved 25% increased profit through effectively helping with change service approach.
- Achieved highest approval ratings of all North Bergen Summer programs with Westwood leading team of 8 members.
Certification
- Certificate of Achievement Envision Law Program
- CPR/AED Certification
- First Aid Certification
Timeline
Assistant Basketball Coach
Team Together
09.2025 - Current
Lead Customer Service Associate
Applegreen Electric
05.2025 - Current
Office Administrative Assistant
Rhode Island College
10.2021 - 03.2023
Assistant Director
Westwood Recreation Department
06.2018 - Current
Bachelor of Science - Political Science
Rhode Island College
High School -
Westwood Regional High School
Achievement Envision Law Program
Was awarded one of the lead law student standouts for my presentation and leadership skill.Of 12 participants that was awarded this honor I was in the top percentile for my ability to take charge of a room and persuade the jury. Using not only my confidence but preparation skills to think quickly on my feet and come up with a solution.