Christopher Wilkins
Dundalk,MD
Summary
Dynamic leader with expertise in customer service excellence and team leadership, honed at Wawa. Successfully trained associates, enhancing satisfaction of customers and fellow associates. Skilled in inventory management and cross-training initiatives, driving operational efficiency. Proven ability to support store management and foster customer relationships, ensuring high service standards and seamless operations.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Associate
Wawa
2023.08 - Current
- Led team in delivering exceptional customer service experiences, enhancing overall satisfaction.
- Trained new associates on procedures and customer interaction techniques, including but not limited to asking if they are searching for a specific product, and upselling on products on sale
- Oversaw daily operations, ensuring adherence to company policies and high service standards.
- Cross trained in all areas in order to be effectively helpful wherever needed
- Work alongside the management team in order to make sure the store is running in order
- Volunteering to help with managerial work even when it is the responsibility of someone above me
- Maintaining inventory counts and orders throughout the store
Key Holder/Trainer
Icy Delights
2022.05 - 2023.08
- Held keys to be able to open and close the store
- Trained incoming team members in correct practices
- Served Customers Needs
- Handled Customer Inquiries
- Cash handling
Team Member
Burger King
2022.06 - 2023.03
- Assisted in daily operations, ensuring tasks completed accurately and efficiently.
- Collaborated with team members to maintain high standards of customer service.
- Managed inventory levels, restocking supplies as needed to support workflow.
- Operated various tools and equipment safely, adhering to all safety protocols.
- Cross Trained in all areas in order to be effectively helpful wherever needed
Education
High School Diploma -
Patapsco High School And Center For The Arts
Dundalk, MD06.2025
Skills
Customer service excellence
Team leadership
Training and development
Inventory management
Upselling techniques
Cross-training initiatives
Store management support
Customer relationship management
Timeline
Lead Customer Service Associate
Wawa
2023.08 - Current
Team Member
Burger King
2022.06 - 2023.03
Key Holder/Trainer
Icy Delights
2022.05 - 2023.08
High School Diploma -
Patapsco High School And Center For The Arts