Heaven Thomas

Professional customer service leader with strong focus on team collaboration and achieving results. Known for adaptability and reliability in changing environments. Expertise in conflict resolution, communication, and process improvement to enhance customer satisfaction. Skilled in training and mentoring team members to ensure consistent high-quality service.

Proven leader in customer service excellence at Wawa, adept in complaint resolution and team training. Achieved significant improvements in customer satisfaction and sales growth through effective problem-solving and upselling strategies. Skilled in multitasking and fostering teamwork, ensuring reliability and efficiency in high-pressure environments.