Summary
Overview
Work History
Education
Skills
Timeline
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Laniyah Holden

Philadelphia,PA

Summary

Results-driven CSA promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.

Overview

1
1
year of professional experience

Work History

Lead Customer Service Associate

Wawa
07.2022 - Current
  • Connected with customers by listening to concerns and answering questions.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Gained familiarity with company products to answer customer questions and make recommendations.
  • Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
  • Built relationships with customers to encourage repeat business.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

No Degree - Education

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA

High School Diploma -

Haverford Senior High School
Havertown, PA
06.2022

Skills

  • Customer Service Excellence
  • Selling Skills
  • Organizational Skills
  • Special Requests

Timeline

Lead Customer Service Associate

Wawa
07.2022 - Current

No Degree - Education

East Stroudsburg University of Pennsylvania

High School Diploma -

Haverford Senior High School

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Laniyah Holden