Kaleb Polcaro
Palm Coast
Summary
Motivated and reliable team leader with nearly six years of customer-facing experience. Dedicated to delivering excellent service, resolving issues efficiently, and supporting team success. Strong understanding of operational standards with a proven ability to maintain customer satisfaction and contribute to smooth store operations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Lead Customer Service Associate
Wawa
08.2025 - Current
- Assisted in shift operations, delegating tasks, and supporting team performance
- Ensure food safety, cash handling accuracy, and store readiness
- Coach team members and assisting with training and development
- Coordinate with management to maintain service standards and resolve issues
- Overseeing food safety procedures, ensuring proper handling practices and temperature compliance during shifts
- Investigated potential fraud cases reported by customers or internal teams.
Customer Service Associate
Wawa
12.2023 - Current
- Provide fast, friendly, and accurate service to customers
- Assist with stocking, food prep, and maintaining store cleanliness
- Support coworkers and maintain a positive team environment
- Familiar with Wawa procedures and safety standards
Lead Prep Cook / Keyholder
Elisabetta’s Ristorante
Delray Beach
12.2022 - 11.2023
- Oversaw daily prep operations and supported opening/closing procedures as a keyholder
- Assisted chefs in managing back kitchen flow and coordinating food preparation tasks
- Took lead on weekend brunch prep, ensuring all items were fully prepared and ready by opening
- Trained new team members and helped maintain high standards of cleanliness, safety, and efficiency
Prep Cook
Elisabetta’s Ristorante
05.2021 - 12.2022
- Prepped ingredients and supported daily kitchen operations
- Worked under pressure in a high-volume environment
- Maintained sanitation and organization in prep areas
Shift Lead
Taco Bell
08.2019 - 04.2021
- Promoted to Shift Lead in August 2019; completed training and began independently running shifts in April 2020
- Supervised team members and coordinated shift responsibilities
- Trained and supported new hires to ensure smooth store operations
- Handled cash deposits and managed store closings
- Responsible for timing and execution of food drops using drop sheets and sound judgment to maintain product freshness and availability
- Ensured exceptional customer service and operational flow during peak hours
Team Member
Taco Bell
04.2018 - 08.2019
- Operated registers, prepared food, and handled customer service
- Maintained a clean and friendly dining environment
Education
High School Diploma -
Barnegat High School
Barnegat, NJ 09.2014 - 06.2018
Culinary Arts
Ocean County Vocational Technical School
Brick Township , NJ 09.2016 - 06.2018
Skills
- Team Leadership & Support
- Customer Service Excellence
- Cash Handling & Register Operations
- Food Safety & Sanitation
- Dependable
- Training and development
- Food preparation
- Positive team environment
- Adaptable
- Strong Communication
- Time Management
- Problem-solving
Timeline
Lead Customer Service Associate
Wawa
08.2025 - Current
Customer Service Associate
Wawa
12.2023 - Current
Lead Prep Cook / Keyholder
Elisabetta’s Ristorante
12.2022 - 11.2023
Prep Cook
Elisabetta’s Ristorante
05.2021 - 12.2022
Shift Lead
Taco Bell
08.2019 - 04.2021
Team Member
Taco Bell
04.2018 - 08.2019
Culinary Arts
Ocean County Vocational Technical School
09.2016 - 06.2018
High School Diploma -
Barnegat High School
09.2014 - 06.2018