Javier Araujo
Fort Lauderdale
Summary
Experienced Lead Customer Service Associate with background in managing and training customer service teams. Strengths include problem-solving abilities, leadership skills, and strong communication. Previous roles involved improving customer satisfaction ratings, streamlining workflow processes and fostering positive relationships with customers to enhance loyalty and retention.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Lead Customer Service Associate
Wawa
Fort Lauderdale
02.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the service area.
- Collaborated with team members to ensure efficient service delivery.
- Trained new associates on customer service protocols and best practices.
- Managed cash register transactions accurately and efficiently.
- Provided product information to customers, enhancing their shopping experience.
- Handled customer complaints professionally, ensuring satisfaction and retention.
Shift Leader
Planet Fitness
Fort Lauderdale
09.2023 - Current
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored new team members on standard procedures.
- Managed member inquiries and resolved issues promptly and effectively.
- Enforced cleanliness and safety standards throughout the facility.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted general manager with operations game plan and company initiatives implementation.
- Analyzed sales data to identify trends and areas for improvement.
- Evaluated employee performance, delivering individualized feedback and praise.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Team Member
Juicy Platters
Harrison
02.2022 - 07.2023
- Prepared food items according to menu specifications and quality standards.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted with inventory management and restocked supplies as needed.
- Handled customer inquiries and provided excellent service to enhance satisfaction.
- Operated cooking equipment safely while following health regulations.
- Participated in training new staff on operational procedures and best practices.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to achieve project milestones within set deadlines.
Education
Harrison High School
Harrison, NJSkills
- Customer support
- Cash management
- Conflict resolution
- Staff training
- Sales analysis
- Team leadership
- Effective communication
- Time management
- Strategic sales
- Attention to detail
Certification
- CPR certified
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Lead Customer Service Associate
Wawa
02.2025 - Current
Shift Leader
Planet Fitness
09.2023 - Current
Team Member
Juicy Platters
02.2022 - 07.2023
Harrison High School